TruGreen

We came up with a payment plan that…

We came up with a payment plan that would fit my budget. $128 per month things were going OK until I hit the fourth month. Then they charge me $250 out of the blue. They said it was for extra grub service. They promise you one thing and they deliver you another. They broke my budget. My bank is investigating their practices. Don’t waste your time with true green.

I have used TruGrren for over 1 year…

I have used TruGrren for over 1 year and am vey pleased with there services. My technician Robert Silveira has been beyond helpful and is very knowledgeable. He cares above and beyond his duty. Thanks Christine

Chaya GoldklangUnited States · 1 review · Experienced 2026-06-12 · Posted 2026-06-14

Don't sign up with liars!

See update below: Anyone out there considering to use trugreen? WRONG decision! Reconsider before stepping into mud!!! They damaged my lawn last year, and promised to be out here to my lawn to repair the next spring/summer season. Today's temperature was in the high 80's. Is Anyone aware if summer has arrived? Because trugreen has NOT!!! They called several times with promises, but never kept their promises!! So far I have a damaged lawn and I'm mortified from my neighbors! And guess what, they ARE BILLING ME! and when I check in why, they say that they will remove it, because it goes out automatically...but so far, the automated system hasn't been stopped yet!!! Anyone looking to pay for lawn damage, then go ahead and sign up with trugreen lawn services! Guaranteed for disaster! Update: ...and now see their stupid reply to this review!!! They are thanking me for reaching out to them in person, and I should let them know if I need any help??!! Seriously? What did you do to offer additional help? Anyone says that reaching out in person helped? Nobody should be fooled by their response. The only thing they do is calling back with different names and different titles and promiss...and...nothing more!!!

Boorish customer rep

Received a rude call from Lauren in response to my concerns about two visits in nine days. No door tag was left on second visit and I wanted to make sure they weren’t over fertilizing. She launched into a rapid monologue and never addressed (or understood) my questions. When I asked her to stop taking over me, she said Anthony will call you and hung up. This person should not be working with customers. Canceled my service.

Caveat customer

Caveat customer. Focus is on sales and not actually getting the job done. I should have read the reviews first and I am sure that as it is a franchise ( I think) there will be variation but... for us we were given a hard sell to sign up for a package. Because of our situation we really wanted someone to come out and look at what we needed doing first. We were to download the app, we did, the App showed nothing, no information at all so each time we had to have 'a chat' with the bot to get a human. We signed up for texts telling us date of service - didn't get any texts. Texts were supposed to be sent before a service, this didn't happen. We had to continually contact them about date and time of service as it was not communicated with us via the App. We were told a date so we requested an early visit twice , the day before and 3 days before, via a person on chat (we had to take the day off work so that we could talk through things - as we had communicated several times).. We contacted TruGreen on the day to find out what time to expect the technician only to be told that the service technician could not make it that day. We did not receive a text to let us know. We also got a cold call telling us we were getting mosquito treatment - we said no thanks but had to insist on a 'no' for that. This is even before anyone had shown up. It seems as though they have a lot of sales people and fewer people actually doing the work. I don't recommend this company as they are, in my opinion, pretty hard to communicate with. I can't even comment on the level of actual lawn care as we did not get to that stage.

I do not use this service as I have a…

I do not use this service as I have a very healthy beautiful lawn without the chemicals. Imagine my shock when my husband came downstairs and they were spreading their crap all over our lawn. He opened the front door and yelled at the guy “wrong house” and the dude said nothing, not apology, and went across the street and started treating their lawn. I called the tru green number to lodge a formal complaint and was told i would receive a call from the manager…one week later I have heard nothing.

My yard is awesome!!

My yard is awesome!! The best it is in 4 years😊

Excellent service and always personal!

I was not home when your service tech…

I was not home when your service tech came.

We weren’t home to verify service

We weren’t home to verify service, but our yard is free of weeds, so we think the service is working.

Poor performance & customer unfriendly support

My TruGreen service experience this past year (2025) was a challenging experience.. This customer unfriendly experience convinced me it was time for a change. The problem we had encountered was a high level of crabgrass infestation. TruGreen’s sub-par support last year was well below the experience I had during my near 20 years of lawn support I had with them. During a site visit in August (2025) to review lawn problems the service manager asked why I canceled my 1st scheduled visit which was the ‘pre-emergent’ treatment for crabgrass and other weeds. I commented that I had been a customer for nearly 20 years and had never canceled my pre-emergent visit and had never made a change to my scheduled treatments. After reviewing my records the rep apologized when he discovered the cancellation was caused by TruGreen’s scheduling department. Within a couple of weeks of the service reps visit I received a new proposal for my service program for 2026 which included a price increase of 250%. When hearing this news I checked with my neighbors that used TG and had similar sized lawns and was told they had not received similar increases. I then called TG and inquired as to why I had such a notable increase. I was told that my lawn size had been previously under estimated. I explained that the size of my lawn had not increased (if anything it decreased due to expanded planting areas) and that their size calculation was greater than the entire size of my lot as recorded by the county tax assessor. To clarify . . . the TG calculation of my lawn was greater than the total size of my lot which included the square footage occupied by our house, shrubs and driveway. I called TG 8 times in the following months to understand and rectify the sizing issue. On 3 of those occasions the customer service reps I spoke with calculated the correct size of the lawn area (which I had validated using an on-line aerial sizing app). During these conversations I noted that they did not have the correct lot lines for my property and that they did not account most of my planting areas, the patio and my deck. I was promised by all 3 of the customer service reps that they would send me a copy of their revised sizing estimate along with a new quote. These 3 quotes were never received. The final time I called TruGreen (early 2026) I was told that my account had been canceled by TG so I asked to speak to the General Manager of the location that services our lawn. The rep was not able to connect me with this local office or give me a direct telephone contact numbers for this location or its GM . . . but promised that I would receive a call back from the GM or the local Sales Manager within 3 – 5 days. No return call from the GM or the Sales Manager was ever received. Needless to say my efforts did not resolve the pricing issue. After this experience I did some research on lawn weed control and fertilization on the University of IL Extension that makes recommendations for lawns. The information I collected helped me understand how much, how often and when to apply fertilizers and weed control chemicals to our lawn. With that information I found that maintaining a beautiful lawn was much easier than dealing with the inexperienced and customer unfriendly personnel at TruGreen. Should you like more information on the recommendations visit the U of I extension website specializing in lawns & fertilization. UPDATE . . . 6/15/26 I received a follow up call from TG. There's no resolution to be had here as they continue to refuse to answer my basic questions . . . and . . . their records by their Service Reps do not accurately capture the conversations I have had with them but they support the narrative that they've answered my questions. Disappointed with this outcome, but on a positive note . . . I've chalked this on up as a 'Lesson Learned'. I've got my DIY pre-emergent and first of 2 or 3 applications down and my lawn looks better than my neighbors who is serviced by TruGreen. Let us see if they goes through the same Lesson Learned experience.

Barbara Coussons MorganUnited States · 4 reviews · Verified · Experienced 2026-06-03 · Posted 2026-06-10

Great job in treating our lawn

Great job in treating our lawn, trees and shrubs.

Good technicians and service

Good technicians and service. My yard looks great!

great job

great job, our grass is a lot greener than other on the street ...

Cameron Turner did a great job

Cameron Turner did a great job. He was friendly, courteous, and did a great job explaining what he did. Thank you Cameron!

He was very polite.

The technician was professional and…

The technician was professional and courteous, patiently answered all my questions; gave me a detailed explanation of what my service was that day.

Prompt attention

Every technician always comes to the…

Every technician always comes to the door and very respective of the property.

Service was good Tech did a good job…

Service was good Tech did a good job !that was a couple of weeks ago, and I already gave you my feedback ! Why haven’t I received A bill yet for that service ?? This the second time this year I have had to ask for an invoice! Can you please straighten out your affairs