Aptive Pest Control (aptivepestcontrol.com) has a 4.1 out of 5 rating on OK.one, based on 237 user reviews collected here. It is listed under Home Services and its reputation is good. 76% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 80% of negative reviews. Last updated 2026-08-10.
Hi Geraldine, Thank you for your review! We’re glad the service could be completed conveniently without requiring you to be home. Making pest control as simple and hassle-free as possible is important to us at Aptive. Thank you for trusting us to help keep your home protected! -Jasmine, Aptive Care Team
Sue was the last tech to visit our home and she was friendly, professional and did a complete and thorough job both inside and outside the house.
Hi Liz, Thank you for your wonderful review! We’re thrilled to hear Sue provided such a friendly and professional experience while making sure your home received a complete and thorough treatment, both inside and out. We’ll be sure to share your kind words with her. Thank you for trusting Aptive to help keep your home protected! -Jasmine, Aptive Care Team
I signed up. 2 days later got offer in mail to get Visa card to sign up. They would not honor it. Did not honor my request for day of service to coincide with my work schedule, home on fridays. Originally said they would.
Hi Lucila, Thank you for sharing your feedback. We’re sorry to hear about the frustration surrounding the promotional offer and scheduling expectations. We understand how important it is for service dates to work with your availability, especially when Fridays were discussed during enrollment. Please reach out to [email protected] directly so we can review your account, look into both concerns, and work toward an appropriate resolution. We appreciate the opportunity to get this handled for you. -Jasmine, Aptive Care Team
Worker was.very through. He was fast and let me ask him questions.
Hi Diana, Thank you for your wonderful review! We’re glad to hear your service professional was thorough and efficient while still taking the time to answer your questions. Providing detailed service without making you feel rushed is exactly the experience we want at Aptive. Thank you for trusting us to help keep your home protected! -Jasmine, Aptive Care Team
Your Service Technician was great! He explained everything he was going to do and went the extra mile to get rid of our outside bugs
Hi Julia, Thank you for your wonderful review! We’re thrilled to hear your service professional provided such a great experience. Taking the time to explain the treatment and going the extra mile to address your outdoor pest concerns is exactly the level of care we strive for at Aptive. Thank you for trusting us to keep things handled! -Jasmine, Aptive Care Team
I spoke with Terrance -- as he was applying the Pest Control products. He was very nice and very knowledgeable. He assured me that he would take care of the problems.
Hi there, Thank you for your wonderful review! We’re so glad Terrance made such a positive impression with his friendly and knowledgeable service. It’s great to know he took the time to speak with you, understand your concerns, and give you confidence that your pest issues would be addressed. We’ll be sure to share your kind words with Terrance. Thank you for trusting Aptive to help keep your home protected! -Jasmine, Aptive Care Team
Technician has excellent communication skills and work performed at our home was very thorough.
Hi John, Thank you for your wonderful review! We’re thrilled to hear your service professional provided excellent communication and a thorough treatment of your home. Keeping customers informed while making sure the job is done with care and attention to detail is exactly the experience we strive for at Aptive. Thank you for trusting us to help keep your home protected! -Jasmine, Aptive Care Team
Service is good but they keep changing service dates and times
Hi Karen, Thank you for your feedback. We’re glad to hear you’ve been pleased with the service itself, but we understand how frustrating it can be when appointment dates and times continue to change. Reliable scheduling is an important part of the overall Aptive experience. Please reach out to [email protected] directly so we can review your account and help address the scheduling concerns. We appreciate the opportunity to get this handled for you. -Jasmine, Aptive Care Team
A week before August after I arrived in Asia, I get a text and call from one of the exterminators from Aptive asking when I will be at my Iowa address and when to expect service. I tell him that I thought my old address had been switched to Wisconsin. I join a group call with my mom and an Aptive service rep. I tell them the situation and it seems they are not too thrilled about hearing our complaints. The rep then transfers us to a senior rep who is trying to push the same lines as the one lower ranked rep. I tell him again the situation, my frustration, and if there is any guarantee the contract will end in August. He starts yelling at my mom and me to check an email that will be sent to look over details. An email was never sent. I send an email to 3 different Aptive email addresses that we could find. Each one auto responds with either the address is either not monitored or checked frequently. So I called yesterday The rep again was trying to explain how their system cannot cancel the service now despite me paying my August payment. Now I am pretty frustrated obviously. So I ask some more questions: 1) Will my contract end once this month ends? We need you to cancel. 2) I just tried and you told me I cannot cancel. When can I cancel? At the end of August 3) So let me get this right, you are telling me I need to make another international call to tell you to cancel. Am I understanding this right? Yes 4) If I don't cancel in time, will I be charged for September? Yes 5) Can I add my mother as an account manager? Yes, but we cannot add her phone for whatever reason. Which brings us to now. I will need to do another international call at the end of August in order for them to cancel. I would strongly advise not going with Aptive and the tactic of being sucked into a real subscription/contract hell. I will be blocking Aptive with my credit card company. I do not trust that they will cancel my account in time.
Hi Luis, Thank you for taking the time to share your experience. We’re sincerely sorry for the frustration you’ve experienced with the address change, communication, and cancellation process, especially while trying to resolve this from overseas. We understand why the repeated calls and conflicting information have been so discouraging. Please reach out to [email protected] directly so we can review your account, verify the cancellation details, and work with the appropriate team to get this handled properly. -Jasmine, Aptive Care Team
Showed up exactly when they said they would, and I am very pleased with their results
Everything went well. Looking forward to bug free
So far so good. I don't know what to expect as far as getting rid of bees. There is a lot less but still have active nests.
Hi Mark, Thank you for your feedback! We’re glad to hear you’ve already noticed a significant reduction in bee activity. We understand your concern with the remaining active nests and want to make sure the issue is fully addressed. Please reach out to [email protected] directly so we can review your account and arrange a complimentary reservice under Aptive’s Promise. We’d be happy to take another look and help get the remaining activity handled. -Jasmine, Aptive Care Team
I notice a difference having a lot less insects in my backyard since signing up with Aptive.
Ever since my July treatment I have been inundated with hopping type small spiders and with my August visit I was surprised to find 3 roaches inside. Unusual, since nothing has changed in my lifestyle.
Always on time. Effective efficient and do a really Good job. Very knowledgeable
The field technicians are very uneven in time and effort. Obviously an effort is made at training because some techs are very thorough and and pests do decrease. However some techs do very little, in fact I could do more without the service. One month shows improvement then the next month the issue resurfaces. 50% less mosquitoes may not be worth the fee.
Always courteous, quiet and effective.
Technician Reign does a good job
I fell for their pushy door to door salesman, pisses me off.
tech was at my house for about 10 mins impossible for my entire area to be treated i need a supervisor / manager to contact me or my service will be cancelled
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