Aptive Pest Control (aptivepestcontrol.com) has a 4.1 out of 5 rating on OK.one, based on 237 user reviews collected here. It is listed under Home Services and its reputation is good. 76% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 80% of negative reviews. Last updated 2026-08-10.
Agent is very knowledgeable and patient with me. Appreciate him going above and beyond! Thank you
Reply from Aptive Pest Control2026-08-06
Hi Cheryl,
Thank you for your wonderful review! We're thrilled to hear your service professional was knowledgeable, patient, and went above and beyond to help. Providing exceptional service and making sure our customers feel supported is exactly what we strive for. We'll be sure to share your kind words with him. Thank you for trusting Aptive to help protect your home. We truly appreciate your support!
-Jasmine, Aptive Care Team
Your technician Gabriel is so wonderful and easy to work with, he is always bright eyed and ready to work.
Reply from Aptive Pest Control2026-08-06
We're so happy to hear Gabriel has consistently provided such a great experience, Aaron. An Expert who's knowledgeable, positive, and genuinely enjoyable to work with can make all the difference, and it sounds like Gabriel has done exactly that. It's always a pleasure to handle your pest control needs, and it means a lot to us knowing that you've been satisfied. Thank you for being the best part of Aptive!
-Alexis, Aptive Care Team
Horrible service and customer service , refuse to listen to your concerns instead charge you 199 cancellation fee after your first treatment.
Reply from Aptive Pest Control2026-08-06
It's incredibly disheartening to hear your experience left you feeling this way, Kmaldeep. It's especially disappointing to hear you didn't feel your concerns were heard when you reached out for assistance.
If you're open to it, we'd really like the chance to better understand what happened. Please email us at [email protected] with your service address so we can review your account, discuss your experience, and ensure your concerns are handled with care. We're here for you!
-Alexis, Aptive Care Team
I have no idea what was going on because of being involved with something else. All I noticed was someone going around the house doing something.
Reply from Aptive Pest Control2026-08-06
Hi Paige,
Thank you for your feedback. We're sorry to hear you weren't aware of what was taking place during your service. We understand how important clear communication is so you know exactly what work is being performed around your home.
Please reach out to [email protected] directly so we can review your account and discuss your concerns. We'd appreciate the opportunity to ensure future visits include the communication and service experience you expect.
-Jasmine, Aptive Care Team
They keep in touch with notifications. They send pictures.
Reply from Aptive Pest Control2026-08-06
Hi Angela,
Thank you for your wonderful review! We're so glad to hear you appreciate the notifications and the photos we provide after each service. Keeping our customers informed and giving you confidence in the work completed are important parts of the experience we strive to deliver. Thank you for trusting Aptive to help protect your home. We truly appreciate your support!
-Jasmine, Aptive Care Team
Technician was very professional. He told me what he would be doing, and asked if I had any other concerns.
Reply from Aptive Pest Control2026-08-06
Thank you for your kind review, Kathleen! We're so glad to hear that our local expert took the time to explain the treatment, answer your questions, and make sure all of your concerns were handled before getting started. That kind of communication is something we truly value.
We appreciate you choosing Aptive and are grateful for the opportunity to help protect your home from unwanted pests!
-Alexis, Aptive Care Team
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Mary · 2 reviews · Verified · Experienced 2026-07-29 ·
★★★★★
Paying more to stop them than you pay a month. SAD
I have more ants now than I did before I hired this company. And the saddest part is if you cancel you have to pay them over $200 after already paying them $104 a month. It is very sad that they are taking advantage of people this way.
Reply from Aptive Pest Control2026-08-06
Thank you for bringing this to our attention, Mary. We'd like the opportunity to better understand what happened. If you could please email us at [email protected] with your service address so we can review your treatment history, discuss your concerns, and ensure your feedback reaches the appropriate team, we would greatly appreciate it! We hope to hear from you soon!
-Alexis, Aptive Care Team
Technician was very attentive to our needs and concerns. Very efficient performing the treatments and looking for potential problem areas.
Reply from Aptive Pest Control2026-08-07
Hi Steve,
Thank you for your wonderful review! We’re glad to hear your service professional took the time to understand your concerns, provide an efficient treatment, and proactively look for potential problem areas around your home. That attention to detail is exactly what we strive for at Aptive. Thank you for trusting us to keep your pest concerns handled!
-Jasmine, Aptive Care Team
They notify me when they are coming, they are in time and do a really good job. I have not seen any pests since treatment
Reply from Aptive Pest Control2026-08-06
Thank you for the wonderful review, Perla! We're so glad to hear our communication has been helpful, that our Experts have been arriving on time, and, best of all, that you've been enjoying a home protected against pests since your treatments.
That's exactly the kind of experience we strive to provide. Thank you again for choosing Aptive and for taking the time to share your feedback. We truly appreciate your support!
-Alexis, Aptive Care Team
I am a new customer 2 months with Aptive. They pulled my payment for July and my service was not scheduled until Aug. totally skipped July treatment. I had to call while on vacation to have service completed on July 29 which was already past due. I am not happy and truly hope this will not happen again.
Reply from Aptive Pest Control2026-08-06
We're sorry to hear your experience got off to a frustrating start, Lisa. We understand how disappointing it is when you're expecting a scheduled service and have to reach out yourself to get it back on track, especially while you're away on vacation.
We'd like the opportunity to review what happened and help ensure your future visits go more smoothly. Please email us at [email protected] with your service address so we can review your scheduling history, discuss your concerns, and ensure your feedback reaches the appropriate team. We're here to help in any way we can!
-Alexis, Aptive Care Team
The service is never what was promised when we signed up for our contract. A good example would be the salesman explained that a technician would go around our house and check for any small crevices where a mouse may enter the home. If they found such crevices, they would use mesh to deter the animal for returning. At my first service appointment, the technician looked at me like I was crazy when I asked about the service. Then, when I asked if they were going to spray for mosquitoes, I was told that was not part of my package. I had to call the sales person and show a copy of my contract for them to start the treatment. Overall, very unorganized.
Reply from Aptive Pest Control2026-08-06
It's concerning to hear your experience got off to such a frustrating start, Jackie. We can understand how disappointing it is when the services you were expecting don't seem to match what was discussed during the sign-up process, especially when you have to spend time sorting it out yourself.
We'd like the opportunity to better understand what happened. Please email us at [email protected] with your service address so we can review your account, discuss your concerns, and ensure your feedback reaches the appropriate team.
Thank you for taking the time to share your experience. We'd appreciate the chance to learn more and work toward restoring your confidence in our service!
-Alexis, Aptive Care Team
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Michael Avanessian · 1 review · Experienced 2026-08-05 ·
★★★★★
Seth is the consummate professional
Seth is the consummate professional. Friendly and courteous.
Reply from Aptive Pest Control2026-08-07
Hi Michael,
Thank you for the wonderful review! We’re thrilled to hear Seth made such a positive impression with his professionalism, friendliness, and courteous service. We’ll be sure to share your kind words with him. Thank you for trusting Aptive to help keep your home protected!
-Jasmine, Aptive Care Team
D
Daniel · 3 reviews · Verified · Experienced 2026-08-06 ·
★★★★★
He did a great job covering the areas.
Reply from Aptive Pest Control2026-08-06
Thank you for your kind review, Daniel! We're so glad to hear that our local expert did a great job and made sure the areas of concern were thoroughly covered. It's always our goal to provide careful, attentive service that leaves our customers feeling confident.
We appreciate you choosing Aptive and look forward to handling your pest control needs for years to come!
-Alexis, Aptive Care Team
Easy to work with, great communication and update you with all things through text and photos. I love it.
Reply from Aptive Pest Control2026-08-06
Thank you for the wonderful review, JB! We're so glad to hear you've had such a positive experience. Making the process easy, keeping you informed every step of the way, and providing updates with photos are all things our local experts strive to do every time we're at your home. It's wonderful to know that you're satisfied, and we're so grateful to have you as a part of Aptive!
-Alexis, Aptive Care Team
Haven't had a singular bad experience with Aptive. The techs are very nice, they send you pictures of the work they did, the price is great, and customer service is very helpful. No regrets.
Oh. And the most important part... they got rid of the bugs.
Reply from Aptive Pest Control2026-08-07
Hi Corey,
Thank you for such a fantastic review! We love hearing that Aptive has delivered a consistently positive experience, from our friendly service professionals and helpful customer service to the photos and value you receive. Most importantly, we’re thrilled to hear the service is doing exactly what it should, getting rid of the bugs! Thank you for trusting Aptive to keep things handled. We truly appreciate your support!
-Jasmine, Aptive Care Team
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Mr. Richard E Spicer Sr · 2 reviews · Verified · Experienced 2026-07-30 ·
★★★★★
Gerald did an outstanding job
Gerald did an outstanding job. He spent a lot of time on the job and we would like to have him back.
Reply from Aptive Pest Control2026-08-07
Hi Richard,
Thank you for the wonderful review! We’re thrilled to hear Gerald provided such an outstanding and thorough service experience. It’s especially meaningful to know the time and care he put into the visit made you want to have him back. We’ll be sure to share your kind words and preference with Gerald. Thank you for trusting Aptive to help keep your home protected!
-Jasmine, Aptive Care Team
Hi Bill,
Thank you for your kind review! We’re glad the professionalism of our service stood out during your experience. Providing dependable, respectful care is exactly what we strive for at Aptive. Thank you for trusting us to help keep your home protected!
-Jasmine, Aptive Care Team
Jordan provided us with excellent care. He addressed all concerns.
Reply from Aptive Pest Control2026-08-07
Hi there,
Thank you for your wonderful review! We’re thrilled to hear Jordan provided such excellent care and took the time to address all of your concerns. Making sure our customers feel heard and well taken care of is exactly what we strive for at Aptive. We’ll be sure to share your kind words with Jordan. Thank you for trusting us to help keep your home protected!
-Jasmine, Aptive Care Team
T
Thomas Smith · 1 review · Verified · Experienced 2026-08-06 ·
★★★★★
Very professional
Very professional
Tec great personality
House is spot less
Tom
Reply from Aptive Pest Control2026-08-07
Hi Thomas,
Thank you for your wonderful review! We’re thrilled to hear your service professional brought both professionalism and a great personality to the visit. It’s also great to know your home was left spotless after the service. Thank you for trusting Aptive to help keep your home protected!
-Jasmine, Aptive Care Team
My ants inside the house did not stop. I had no experience with ants coming inside before with our Terminix service.
Reply from Aptive Pest Control2026-08-07
Hi Miguela,
Thank you for your feedback. We’re sorry to hear you’re still experiencing ants inside your home, especially after having a different experience with your previous provider. We understand how frustrating it is when you’re not seeing the results you expected.
Please reach out to [email protected] directly so we can review your account and arrange a complimentary reservice under Aptive’s Promise. We’d appreciate the opportunity to address the indoor ant activity and get this handled for you.
-Jasmine, Aptive Care Team