Aptive Pest Control (aptivepestcontrol.com) has a 4.1 out of 5 rating on OK.one, based on 237 user reviews collected here. It is listed under Home Services and its reputation is good. 76% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 80% of negative reviews. Last updated 2026-08-10.
Barron was our Aptive Treatment Specialist yesterday, August 3,2026. He took pictures of where he applied treatment on the exterior of our house and sent them to us via text/email. We were not available for interior treatment so we missed out on that opportunity. I like Aptive’s services and I have seen results with their treatments. They are a little more expensive than others, but you get the results that other companies have not accomplished.
Reply from Aptive Pest Control2026-08-05
Hi Sue Lyn,
Thank you for your thoughtful review and for choosing Aptive! We're thrilled to hear Barron provided such a great service by keeping you informed with photos of the completed exterior treatment. It's also wonderful to know you've seen positive results from our treatments and that the service has made a difference for your home. We'll be sure to share your kind words with Barron. Thank you for trusting Aptive to help protect your home. We truly appreciate your support!
-Jasmine, Aptive Care Team
Great service. Super responsive and answers all my questions
Reply from Aptive Pest Control2026-08-05
Hi Angie,
Thank you for your wonderful review! We're thrilled to hear you've had a great experience with our service. It's especially rewarding to know our team has been responsive and taken the time to answer all of your questions. Providing helpful, reliable service is what we strive for every day. Thank you for trusting Aptive to help protect your home. We truly appreciate your support!
-Jasmine, Aptive Care Team
I would be very wary of this company.
I just learned a couple days ago that for the past several months, we’ve been charged $103 per MONTH, not quarterly for services. When I logged into my Aptive account, it stated that I had a “pro” subscription that I was being charged for monthly. I don’t ever remember agreeing to over $100 a month(and they didn’t send me any kind of contract either). We were supposed to be billed quarterly for quarterly services. They were coming every 2 1/2 to 3 months. When I called to question these charges, they claimed that I’ve been paying monthly for the past four years, which is not true, because until February 2025, we were with Evergreen Pest Control. They transitioned to Aptive at that time. I looked back at all my payment receipts from Evergreen and we were only ever billed quarterly.
We had this issue with Aptive in July 2025, so I called them at that time and they didn’t bill us again until three months later, but then started auto debiting every month again after that. In hindsight, I should’ve been watching my credit card a little closer, but I don’t always check it.
Needless to say, I finally canceled my pest control services with them.
This is sad too because I was pretty happy with Evergreen for quite a few years and was a loyal customer before they transitioned over to Aptive.
Reply from Aptive Pest Control2026-08-05
Hi Danielle,
Thank you for taking the time to share your experience. We're sincerely sorry to hear about your concerns regarding your billing and the confusion surrounding your service plan after the transition from Evergreen. We understand how frustrating it is to discover unexpected charges and feel that the service you received did not align with your expectations.
Please reach out to [email protected] directly so we can review your account history, investigate the billing concerns you've described, and work toward an appropriate resolution. We appreciate the opportunity to address your concerns.
-Jasmine, Aptive Care Team
So far no noticeable issues with pests. I do appreciate the photos of work that was day on the day of treatment.
Reply from Aptive Pest Control2026-08-05
Thank you for sharing your experience with us, D! We're so glad to hear things have been going well so far and that you're not seeing any pest issues. It's also great to know you found the service photos helpful, we know having a clear record of the work completed can provide extra peace of mind.
We appreciate you choosing Aptive and are grateful you've taken the time to leave your feedback!
-Alexis, Aptive Care Team
E
Edward Baldwin · 2 reviews · Experienced 2026-08-05 ·
★★★★★
They pay attention to what your…
They pay attention to what your problems are on the day that they come.
Reply from Aptive Pest Control2026-08-06
Hi Edward,
Thank you for your wonderful review! We're thrilled to hear our service professional took the time to listen to your concerns and focus on the pest issues that mattered most to you during your visit. Providing personalized service is something we strive for with every appointment. Thank you for trusting Aptive to help protect your home. We truly appreciate your support!
-Jasmine, Aptive Care Team
I had a good experience with Aptive Pest Control. The staff were friendly, professional, and helpful. They clearly explained the service, addressed my concerns, and made the entire process simple and convenient. I appreciated their communication and attention to detail. I would recommend Aptive to anyone looking for reliable pest control service.
Reply from Aptive Pest Control2026-08-05
Hi Dinari,
Thank you for your wonderful review and for choosing Aptive! We're thrilled to hear you had such a positive experience with our team. It's great to know our staff was friendly, professional, and took the time to clearly explain the service while addressing all of your concerns. Providing clear communication and attention to detail is exactly what we strive for. Thank you for your recommendation and for trusting Aptive to help protect your home. We truly appreciate your support!
-Jasmine, Aptive Care Team
David arrived as scheduled and performed our treatment in a very efficient manner.
Reply from Aptive Pest Control2026-08-05
Hi Ellen,
Thank you for your wonderful review! We're thrilled to hear David arrived as scheduled and completed your treatment efficiently. Providing reliable, timely service is something we strive for with every visit. We'll be sure to share your kind words with David. Thank you for trusting Aptive to help protect your home. We truly appreciate your support!
-Jasmine, Aptive Care Team
L
Lisa · 1 review · Verified · Experienced 2026-07-28 ·
★★★★★
I haven’t notice any difference in the…
I haven’t notice any difference in the bugs around my house since I signed up for this pest control.
Reply from Aptive Pest Control2026-08-05
Hi Lisa,
Thank you for your feedback. We're sorry to hear you haven't noticed an improvement in pest activity since starting service. We understand how disappointing it is when you're not seeing the results you expected.
Please reach out to [email protected] directly so we can review your account and arrange a complimentary reservice under Aptive's Promise. We'd appreciate the opportunity to assess the situation and help get the pest activity under control.
-Jasmine, Aptive Care Team
Hi Mike,
Thank you for your feedback. We're sorry to hear you're still experiencing no-see-ums and ant activity. We understand how frustrating it is when you're not seeing the level of control you expected.
Please reach out to [email protected] directly so we can review your account and arrange a complimentary reservice under Aptive's Promise. We'd appreciate the opportunity to assess the situation and work toward getting the pest activity under control.
-Jasmine, Aptive Care Team
Andre did a great job getting my yard sprayed as well as treating for wasps and mosquitos!
Reply from Aptive Pest Control2026-08-05
Thank you for the great review, Albert! We're thrilled to hear that Andre took great care of your property and helped tackle your wasp and mosquito concerns. Our local experts take pride in providing thorough, attentive service, and it's wonderful to know Andre delivered just that.
We'll be sure to pass your kind words along to Andre and his team. We appreciate choosing Aptive; we're grateful to have you with us!
-Alexis, Aptive Care Team
Still saw ants on front bench, but crickets were dead by front door. They were crawling on it.
Reply from Aptive Pest Control2026-08-06
Hi Sarah,
Thank you for your feedback. We're glad to hear the treatment was effective against the crickets, but we're sorry to learn you're still seeing ants around your front bench. We understand how frustrating it is when pest activity continues.
Please reach out to [email protected] directly so we can review your account and arrange a complimentary reservice under Aptive's Promise. We'd appreciate the opportunity to address the remaining ant activity and help get the issue under control.
-Jasmine, Aptive Care Team
Friendly staff, easy to reschedule, listened to issues and dealt with them.
Reply from Aptive Pest Control2026-08-06
Hi there,
Thank you for your wonderful review! We're thrilled to hear you had such a positive experience with our team. It's great to know our staff was friendly, made rescheduling easy, took the time to listen to your concerns, and addressed them during your service. Thank you for trusting Aptive to help protect your home. We truly appreciate your support!
-Jasmine, Aptive Care Team
Very poor, we are going to end the contract with Aptive
Reply from Aptive Pest Control2026-08-06
Hi Rachana,
Thank you for your feedback. We're sorry to hear your experience has led you to this decision. We understand how disappointing it is when our service doesn't meet your expectations.
Please reach out to [email protected] directly so we can review your account, discuss your concerns, and work toward an appropriate resolution. We appreciate the opportunity to address your experience.
-Jasmine, Aptive Care Team
The worker came in rain sprayed a few windows & said he’d be back in few when not raining to finish & he never came back.
Reply from Aptive Pest Control2026-08-06
Hi Bill,
Thank you for your feedback. We're sorry to hear your service wasn't completed as expected. We understand how frustrating it is to be told the service professional would return after the rain, only to have the service left unfinished.
Please reach out to [email protected] directly so we can review your account and arrange a complimentary reservice under Aptive's Promise. We'd appreciate the opportunity to complete the service and make things right.
-Jasmine, Aptive Care Team
Hi Cynthia,
Thank you for your wonderful review! We're so glad to hear you had a great experience with our team. It's wonderful to know you found our service friendly and enjoyable. Thank you for trusting Aptive to help protect your home. We truly appreciate your support!
-Jasmine, Aptive Care Team
I am concerned that the technician is not trained.
I am concerned that the technician is not performing the work to the standard your company promises. Instead of simply advertising a free redo service, someone within the company should take accountability and responsibility for ensuring the job is completed correctly the first time. Customers should not have to rely on repeat service to receive the quality they were originally promised.
Reply from Aptive Pest Control2026-08-06
Hi Dharmesh,
Thank you for your thoughtful feedback. We're sorry to hear your recent experience didn't meet your expectations. We understand your concern and appreciate your perspective that the service should be completed to the highest standard the first time. Your feedback is valuable, and we take it seriously.
Please reach out to [email protected] directly so we can review your account, arrange a complimentary reservice under Aptive's Promise, and address your concerns. We appreciate the opportunity to make this right.
-Jasmine, Aptive Care Team
Reasonably priced service and workers do a great job. Let them know what pest you are dealing with and they will take care of the rest. Had Amador come out to service my home and he did a great job.
Reply from Aptive Pest Control2026-08-06
Hi Isaac,
Thank you for your wonderful review! We're thrilled to hear you've found our service to be reasonably priced and that our team has done such a great job addressing your pest concerns. It's especially great to know Amador provided excellent service and took good care of your home. We'll be sure to share your kind words with him. Thank you for trusting Aptive to help protect your home. We truly appreciate your support!
-Jasmine, Aptive Care Team
D
Dave · 1 review · Verified · Experienced 2026-07-29 ·
★★★★★
tech was very easy to work with
Reply from Aptive Pest Control2026-08-06
Hi Dave,
Thank you for your wonderful review! We're so glad to hear your service professional was easy to work with and made your service experience a positive one. Providing friendly, hassle-free service is something we strive for with every visit. Thank you for trusting Aptive to help protect your home. We truly appreciate your support!
-Jasmine, Aptive Care Team
I had an excellent experience with Aptive Pest Control. The team was professional, friendly, and on time. They did a great job, explained everything clearly, and provided outstanding customer service. I highly recommend them!
Reply from Aptive Pest Control2026-08-06
Hi Amina,
Thank you for your wonderful review! We're thrilled to hear you had such an excellent experience with Aptive. It's great to know our team was professional, friendly, and punctual while taking the time to explain everything clearly and provide outstanding customer service. Thank you for your recommendation and for trusting Aptive to help protect your home. We truly appreciate your support!
-Jasmine, Aptive Care Team
Great customer service, and wow that stuff works! No bugs at all since my service began! My main issue was wasps in the roof and little creepy wood roaches from the woods next to my house. Zero have succeeded in vanquishing my doorstep!!!!!!!!
Reply from Aptive Pest Control2026-08-06
Hi Jillian,
Thank you for your wonderful review! We're thrilled to hear you've had such great results with Aptive. It's fantastic to know your wasp and wood roach issues have been resolved and that you're enjoying a protected home. We're also glad our customer service made a positive impression. Thank you for trusting Aptive to help protect your home. We truly appreciate your support!
-Jasmine, Aptive Care Team
