TruGreen has been the trusted choice for easy and affordable lawn care for over 50 years. We provide aeration, overseeding, fertilization, weed control, and other services tailored to your lawn's needs. We also offer tree and shrub care as well as defense against mosquitoes and other outdoor pests. We believe life should be lived outside, and our tailored lawn plans and expert specialists help us serve our community and loyal customers every day.
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Is TruGreen legit?
TruGreen (trugreen.com) has a 2.9 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Home Services and its reputation is poor. Opinions are polarized: 44% rate it 4 stars or higher while 46% give 1 star; The business has replied to 95% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-31.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Customers frequently reported poor results, noting that lawns developed large brown patches or continued to struggle with persistent weeds, dead grass, and damaged plants despite ongoing treatments. People also experienced frustrating customer support and billing issues, mentioning unhelpful phone responses, difficulties with scheduling, and unexpected charges for services that had already been canceled.
Though some customers were unhappy overall, a few reviewers praised individual specialists for being extremely knowledgeable, professional, and thorough during their scheduled property visits. These people greatly appreciated the clear explanations and helpful recommendations provided for maintaining healthy lawns, trees, and shrubs throughout the changing seasons.
Auto-generated from all reviews of this business. For reference only.
This company is the worst. I prepaid in July 2025 for annual services. Received email for new year and replied to the the only email link they provided for customer support and clearly stated not to continue service . They sprayed without approval and sent me a bill. Do not trust this company they will automatically renew without your written or verbal consent. NOTHING BUT A MONEY GRAB. If, I have to pay this bill I ensure in every social media account I can sign up for will know my experience.
Reply from TruGreen2026-08-10
Hi Roger, we are sorry to hear that your experience was not more positive. If there is anything we can do to make your experience with us better, please let us know by emailing us at [email protected]. Thank you.
I have been using TruGreen's services for 2 years now and my lawn went from having tons of weeds with the prior service provider to looking gorgeous, green and free of weeds. I also use the tree & shrub service and mosquito treatment and get great results. Thank you, TruGreen!
Reply from TruGreen2026-08-03
Thanks so much for taking the time to leave us a review about our lawn care services. We are happy to hear you've been satisfied with our weed control, tree and shrub care and mosquito control services. Hearing you're happy makes us happy!
First of all, I want to say thank you to the young man Trevon Brown. He came out twice to my home in one day, the first time we were not home, I was quite upset because we are loosing 2 of our evergreen bushes due to the drought. Trevon went out of his way to take time and give me tips and pointers on how to better care for my bushes and trees. He was respectful, kind and thorough, the only technician who went out of his way to help and give recommendations, and I am very grateful!
Reply from TruGreen2026-08-03
Hi Laurie, we are happy to hear this! Thank you for taking the time to share your experience with Trevon. We want to ensure you're satisfied every time we visit your property, so if you ever have any issues with a specialist, please do not hesitate to let us know at [email protected]. We are here to help you!
I am extremely disappointed with TruGreen and would not recommend them based on my experience.
The biggest issue was with their mosquito service technician. During his first visit, he was completely careless with my property. I complained and was assured that he would never be sent to my home again. Despite that promise, TruGreen sent the exact same technician back, and once again, the quality of his work was unacceptable.
To make matters worse, it took numerous calls and emails before anyone finally responded to my complaints, and even then, I never received a satisfactory explanation.
Because of the poor service and lack of accountability, I requested to cancel my mosquito service. TruGreen only refunded me for one month, even though I believe I should have been refunded for at least three months based on the circumstances. I'm still disputing the remaining refund. They eventually issued an additional partial credit, but it was still nowhere near what they should have refunded.
Dealing with their customer service was frustrating. A few representatives were helpful and professional, but many others seemed to lack the knowledge or authority to resolve even straightforward issues.
In the end, I canceled all of my TruGreen services and hired a local company instead. Hopefully, that experience will be much better.
My advice: save yourself the frustration and stay away from TruGreen.
Reply from TruGreen2026-07-31
Hi Adam, thank you for sharing your concerns with us. We are sorry to hear this but appreciate the chance to make it right. Our care team has reached out via email to better assist you. Please let us know if there is anything else we can do for you at this time.
2025: large chemical spill occurred on my driveway, was not cleaned by TruGreen. Service terminated by me. I was contacted by TG again in June 2026 and asked for "another chance" to earn my business.
July 1: TruGreen representative shows up at my home. I was expecting a female employee, and this man did not appear to represent TruGreen, so I did not answer the door for my own safety. Later that day, I received a call from this man stating that he inspected my yard and had a service plan in mind. Cameras on my property showed that he did not inspect the property, and he later admitted that he lied about doing the inspection but reassured me the service would address the issues.
July 10: fertilizer sprayed at my property, including all over my concrete driveway. I contacted salesperson with concern about safety of the fertilizer on the driveway (I have kids and a dog) and he did not respond for 3 days. When he did respond, he said fertilizer is not dangerous to kids or dogs (untrue, it is very dangerous).
July 13: contacted the owner to discuss salesperson’s lack of communication and untrue claims of safety. Owner agreed to come to the property on July 16 to inspect. On July 16, I requested we reschedule due to thick smoke and dangerous air quality. We rescheduled to July 23.
July 23: No communication from owner, and after I reached out, he stated he would arrive after 2pm. Owner did not show up at all on the 23rd. Property is still covered in weeds.
July 24: I sent photos to owner asking about treatment, why the product didn't work and why my property wasn't fully sprayed. No response. I spoke to TruGreen customer service who set a re-spray appointment for Monday, July 27. Owner sends long message about how he's so busy and working long hours. Confirms re-spray appt for July 27.
July 27: No time/update from TruGreen, so I reach out to owner and he says he doesn't know when they will arrive. I contact TruGreen customer service who says NO re-spray is scheduled, despite my scheduling this on Friday the 24th.
Update: man representing himself as the “owner” is not an actual owner.
Reply from TruGreen2026-07-28
Hi Susan, thank you for bringing this to our attention. We are sorry to hear you had a negative experience with our services. Our care team has reached out and left you a message to better assist you. Please let us know if there's anything else we can help you with at this time.
I had a great experience with my TruGreen specialist. John Fox was professional and knowledgeable. He arrived on time, aerated and seeded my lawn with care, and provided helpful recommendations for keeping it healthy between visits. It's clear he takes pride in his work, and I appreciate the excellent customer service. I'm very satisfied with the experience and look forward to seeing my lawn continue to improve. Highly recommend!
Reply from TruGreen2026-07-27
Hi Tche, we are so happy to hear you had a great experience with your specialist! Thank you for choosing TruGreen for your lawn care needs. We truly appreciate your feedback and are thrilled that our team was able to meet your expectations. Your satisfaction is very important to us, and we look forward to continuing to provide you with excellent service for your lawn. If you ever have any questions or need further assistance, please don't hesitate to reach out. Thank you again for being a valued TruGreen customer!
I own a property in Cheshire, and over the course of 10 years, TruGreen contacted me repeatedly, trying to earn my business. Eventually, I decided to give them a chance.
At the time, my lawn had a few weeds, but overall it was in decent condition. After just one year of TruGreen's service, my lawn was completely destroyed. The grass died, leaving dry, dead patches that even attracted snakes hiding in the dead grass—something I had never experienced before.
I contacted TruGreen several times to report the problem. They sent technicians out on multiple occasions, promising to fix the lawn, but nothing they did made any difference. The condition of my yard continued to get worse.
It became so bad that my neighbors started joking about it, saying, "We don't even use a lawn service, and our lawn looks 100 times better than yours."
Based on my experience, TruGreen made promises they never delivered on. I trusted them to improve my lawn, but instead, it ended up in far worse condition than when they started. I cannot recommend their service.
Reply from TruGreen2026-07-28
Hi Anna, we are sorry to hear this was your experience with us. Thank you for taking the time to speak directly with our care team. If there is anything we can do for you, please do not hesitate to let us know.
Customer service- no reason for price ofvtrestments
I had been a customer for 2 yrs, asked to have an additional area treated. The rep and I talked, confirmed area and price. When it was time for the treatment, the additional area wasn’t treated, but I was charged the extra amount. There was no conversation or explanation of why. When I contacted customer service, I was told that the new area wasn’t treated because it was too much for the price I was quoted. They wanted 2 1/2 times the quoted price, I should have been contacted, but wasn’t. I had the area treated 3 times before at the price I was quoted, but not this time. Terrible customer service- basically they wanted 1000$ for about a 45 min procedure. Ridiculous
Reply from TruGreen2026-07-27
Hi Steve, thank you for bringing this to our attention and for taking the time to speak with us directly toward a resolution. Don't hesitate to reach out if there's anything else we can do for you. We're here to help!
Sales people are like Pitbulls once you call they do not let you go. I was told I would get what we discussed and agree in writing, I was told someone will called to set appointment. Neither happened. My husband was cutting grass and TruGreen showed up to fertilize. We told them no that after cutting grass we should not fertilize for 24 48 hours they showed up again two hours later (they had a quota to meet). I have been trying to contact the Vero Beach office but it keeps directing me to the 800 number.I want to speak to a Manager today.
Reply from TruGreen2026-07-27
Hi Mary, thank you for reaching out and giving us the opportunity to make this right. Our team has sent you an email with further information. If there's anything else we can do for you, please let us know. Thank you for choosing TruGreen!
Terrible service for 3 days I have been trying to get a manager. I’ve called ever day!!!
Terrible service. EVERYTHING the website states has never happened. You cannot speak to a manager, nor will they come out to inspect the shoddy workmanship. This company truly doesn’t care.
beware!!!!
Reply from TruGreen2026-07-28
Hi Douglas, thank you for sharing this feedback with us. We are sorry to hear about the communication issues and understand your frustration. Thank you for taking the time to speak directly with our care team. It is important to us that your concerns are heard, and we will use this feedback to improve for everyone.
If I could give TruGreen negative stars, I would.
We signed up because we were promised a “golf course” lawn by their sales team. Instead, our lawn has only gotten worse. We now have large brown patches, and some type of insect problem has spread across the yard. There has been absolutely no improvement despite paying for their services.
The biggest issue is reliability. On three separate occasions, we received notifications that our lawn service had been completed, yet no one ever showed up at our property. If we hadn’t been keeping track ourselves, we would have been charged for services that were never performed. That is completely unacceptable.
Customer service has been just as disappointing. Before we signed up, they called and followed up multiple times, assuring us they were lawn care specialists and that they would take great care of our yard. Once they had our business, everything changed. Calls go unanswered, text messages are ignored, and getting any meaningful help has been nearly impossible.
This has been one of the worst service experiences we’ve had. We paid for professional lawn care and received poor results, missed service visits, and terrible customer support. I would not recommend TruGreen to anyone.
Reply from TruGreen2026-07-24
Hi Ankita, we're sorry to hear this was your experience with us. Thank you for taking the time to speak with us directly toward a resolution. Please let us know if there's anything else we can help you with at this time.
Left a review on TruGreen's Google page outlining the poor experience and service I received. Was told to email their review email address to reconcile the situation. 5 days later, no response of any kind.
Reply from TruGreen2026-07-27
Hi Mario, we are sorry to hear this was your experience with us but happy you were able to connect with our care team to reach a resolution. Please let us know if there's anything further we can do for you.
This company is terrible. aerating In the middle of the summer ripping up my lawn and charging me $300 gave me one day heads up that they were coming and I missed the call They try to make up for it by saying they'll come back in September and knocking off $20 These guys are terrible
Reply from TruGreen2026-07-20
Hi Edward, we apologize for the frustration. Thank you for the chance to make this right. Our team has reached out and left you a voicemail with more information.
Avoid dealing with this scam company; they are terrible.
Reply from TruGreen2026-07-20
Hi Naz, thank you for letting us know your thoughts about our service. It looks like we fell short on exceeding your expectations and that's not okay. Please email us at [email protected] with your name and phone number, and a member of our team will assist you from there. Thank you!
Typical subscription service. Easy to sign up but very difficult to cancel.
Why cancel?
Because after a year of of their service there was 0 noticeable difference in the quality of my lawn.
Reply from TruGreen2026-07-24
Hi there, thank you for letting us know your thoughts about our service. It looks like we fell short on exceeding your expectations and that's not okay. Please email us at [email protected] with your name and phone number, and a member of our team will assist you from there. Thank you!
I just want to rate the person that takes care of our lawn from TruGreen by the name of Titus Myers. He has to be the best employee they have. If not, he should be. He's just amazing!! He comes to us each time with a smile on his face. No matter what the weather is like. He does an amazing job. So much pride in what he does. I've told them.....do what you have to do in order to keep him. If he leaves....we leave!!! Thank you Titus for all you do to keep our lawn like it is. We so appreciate you!!
Reply from TruGreen2026-07-20
Hi Sarah, thank you so much for taking the time to share this with us! We appreciate your kind words about Titus and echo your sentiments. We'll be sure to pass this along to Titus and the team so he can be recognized. Thank you for choosing TruGreen for your lawn care needs!
Inconsistent “service”. They do not show up when scheduled, and do a half ass job when they do actually show up. I have more weeds now than I have in the past by doing the job myself. Don’t waste your money!
Reply from TruGreen2026-07-20
Hi Adam, thank you for sharing this with us. We are sorry to hear this but appreciate the chance to make it right. Our team has reached out and left you a message to better assist you.
Update: After posting this review, a member from the home office reached out and worked with me to provide a solution. Im still not a customer ever again, but at least they attempted to rebuild good will.
A year ago, I purchased a prepaid service for lawn care. I paid for 10 services. Via conversations throughout this last year I had confirmed that I was not on an automatic renewal and that my card was not being stored for future payments. Yesterday, I noticed a new charge from TruGreen. I called and proceeded to find they had automatically renewed me, even though I supposedly had two prepaid services left.
I was led to believe that I prepaid for 10 service applications and that they would have to come back and review with me before they did anything further. This is based on two separate communications and a follow up later than my original contact.
Today, with a customer coordinator named Raffella, I was told that they do not save my credit card and only save the last four digits. I said she never had authorization to charge me, and she said authorization was given for auto renewals in prior communication. So, she admitted that I may had been told that they did not store my credit card, because they only keep the last four digits, but they still maintain the ability to automatically charge your account.
This is fraudulent in my opinion because I have never given authorization for future charges. I am currently in the process of forcing them to prove they have my authorization, which they will not be able to prove unless they falsify it.
Trugreen killed my lawn this year and refused to take any responsibility for it. My lawn was emerald green last year and this year they destroyed it. The three homes on my street that used trugreen this year all look the same too. The worst on the street. Even people that dont care about there lawn and do nothing for it look better than mine. 100% rip off, dont waste your money. Do it yourself or use anyone else other than this garbage company.
Update after trugreen reply
Touching response, not a promise to fix the damage you have done to my once beautiful lawn, just to cancel my account. Not at all unexpected from such a horrible company. Good riddance.
Reply from TruGreen2026-07-20
Hi Clay, we are sorry to hear this was your experience with us. Your account is fully canceled at this time. Please let us know if there is anything else we can do for you.
Tammy did an excellant job on shrubs & trees. Very disaponted in weed control. Weedsee
Ongoing weed control, Not working. Ongoing since 3/22 -7-14-2026 Weeds being fertilized??
Reply from TruGreen2026-07-20
Hi Roberta, thank you for taking the time to share this with us. We are sorry to hear this but appreciate the opportunity to make it right. Our team has left you a message, and we look forward to visiting your property for a reservice this week. Please let us know if there is anything else we can help you with at this time!
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