Customer service- no reason for price ofvtrestments
I had been a customer for 2 yrs, asked to have an additional area treated. The rep and I talked, confirmed area and price. When it was time for the treatment, the additional area wasn’t treated, but I was charged the extra amount. There was no conversation or explanation of why. When I contacted customer service, I was told that the new area wasn’t treated because it was too much for the price I was quoted. They wanted 2 1/2 times the quoted price, I should have been contacted, but wasn’t. I had the area treated 3 times before at the price I was quoted, but not this time. Terrible customer service- basically they wanted 1000$ for about a 45 min procedure. Ridiculous