I prepaid $360 for an annual PRO…
I prepaid $360 for an annual PRO subscription. I'm supposed to get 4000 monthly credits. I haven't used it since February and should have had about 12,000 credit available. I only had 4000. Nowhere does it say that unused credits will expire the next month. I'm missing 8,000 credits. And, AS ALWAYS, the video is created with lots of errors. Songs way out of synch, people supposedly seated at a music club enjoying the rhythm keep changing from 1 person in the club, to 10 people, then the next scene shows just 3 people. It's extremely inconsistent. When you chat with the AI producer to correct the errors, suddenly you run out of credits and have to "top up" (as they call it). We're paying more for THEIR errors. This is a scam to force people to pay well beyond what you have already paid for. Not one of the three videos I made this year did not require purchasing extra credits, even though EVERY error was on the part of VidMuse. I'm am going going to cancel the rest of my subscription, and if VidMuse does not refund me or make this right, I will dispute the charges with my credit card. This is the WORST service ever.