Order GVB080035794
I ordered a Xiaomi Scooter Pro 2. When asked the seller, he said it was out of stock and that they would refund the total price. I cancelled more than one week ago, without no further notice regarding where my money is. PS: I contacted the store (Xiaomi Global) and asked me for patience to get the refund. I contacted support team from gshopper for three times, without any answer for almost a week. Update: Two weeks later, I have the money back. So, first of all, I thank gshopper for the refund. However, I have some comments I hope you take into consideration: a) Seller answered my messages with 1 day, which is not immediate but ok, so no special problem on this side. b) The lack of communication came, though, from the fact that they insisted the refund was made, when it was not (moving the Order from pending to cancelled). c) The frustration because of not getting answer was not from the seller, but from your global support, when I requested further information to unblock the issue. Please take seriously this point, I understand there will be many people sending emails, but it is not serious waiting one week to get a reply from a contact service, even more after payment is made. I give you three stars, waiting for a next opportunity, but please improve customer service.