Beware! They were hacked and refuse to fix the issue
Buyers beware! their systems have been compromised and information about orders leaked! Their systems are hacked and therefore after I placed an order on their site the hackers contacted their support with my order details and made a delivery address change. Despite me fighting at nauseam to let them know that was not me, and get them to ship me the package, they shipped it to the incorrect address and refused to take any responsibility. Please be aware that when you place an order with them, your information is highly likely to be leaked and Soundcore will make the changes to the delivery address the hackers request, and once you realize this they will refuse to take accountability and tell you it is out of their hands and you should try to contact the carrier to see if you can refuse package - which by this time you will be unable to do because the hackers have changed all of the delivery details including the address, names etc.