Sounds Good, Live GoodWe believe good sound should be part of all our lives and that soundcore's headphones and true wireless earbuds can help you create ""Sounds Good"" moments.We are introducing a new logo to reflect our inclusive, inspiring, and ever-evolving spirit. You'll start seeing our new logo everywhere, however if you spot our old logo on older products and their packaging, don't worry, it's just part of the transition to our new, upgraded look!
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Is soundcore legit?
soundcore (www.soundcore.com) has a 3.9 out of 5 rating on OK.one, based on 193 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 69% of reviews are 4 stars or higher and 17% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-09-07.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently mention that the audio quality is impressively crisp, and the ergonomic design makes the devices extremely comfortable to wear for long daily periods. Many enthusiastic buyers love how affordable these items are while still successfully delivering solid overall performance and reliable battery life for travel.
However, some customers also noted unexpected technical problems regarding connectivity or found that the earbuds simply did not fit securely in their ears. Some people were dissatisfied with customer support interactions and felt that the active noise cancellation features were far less effective than advertised.
Auto-generated from all reviews of this business. For reference only.
I bought the brand new liberty 5 pro. I was so excited with all the features. I already have six of their other products and they all are fantastic. After a week of having these the right earbud keeps making a popping sound and then the volume wouldn't get loud any more. I was issued a replacement and it worked well but now the left ear refuses to connect. I have to keep putting the earbud in the case and taking it out just to get it to connect. I'm ready to send these back and just invest in something else.
TuneBot Studio!!! As a student and an amateur drummer (at 74 now), my treasured Maple Star Classics sound absolutely incredible! It not only helps me tune above my ear but helps train my ear. I can tune to the same tones as my Drum Hero's
I have loaned it to several pros I know and have a tough time getting it back!
Excellent service and support with my Soundcore Sleep A20
I would like to share my very positive experience with Soundcore’s customer service.
After using my Sleep A20 earbuds for some time, the left earbud developed a charging problem. Because I have severe tinnitus and rely on these earbuds at night, this was particularly difficult for me.
The support team, and Zoey in particular, handled my case with great patience, understanding and personal attention. Soundcore sent a replacement in advance, which allowed me to return the defective set afterwards. There was a brief complication with the first replacement, but Soundcore responded professionally and promptly arranged another replacement.
After returning from holiday, I received the new set. I checked it carefully and confirmed that it was genuinely new. I have now used it, and it works perfectly. I am extremely happy with the result.
What impressed me most was Soundcore’s willingness to listen, take responsibility and find a practical solution. The communication and follow-through ultimately restored my confidence in the company.
Thank you very much to Zoey and the entire Soundcore support team for the excellent service. I am happy to give this experience five stars.
A
Art by Gerens · 26 reviews · Experienced 2026-08-06 ·
★★★★★
Slowest postage
Slowest postage
Every day I get a notification saying it's going to be delivered but never arrives just get random ai garbage from the customer service id buy something else if you ever want to see it
A
Alex Just · 3 reviews · Experienced 2025-08-07 ·
★★★★★
Good quality for the price
Ordered their headphones set almost a year ago. Cost me around 20-25 dollars. And I have to say those are one of the best headphones on the market for that price, good sound, noice cancellation. Very good set to have at home for the occasional zoom meetings
Bought these foolishly believing the noise cancelling promise - they don’t fit snug in the ears - I have tried every way (had them for some 4 months now ) and they do NOT cancel out sound ! I could hear my partners breathing last night …. The battery life is good and the sound quality good - do not buy for the ‘cancel out partners noise ‘ waste of money
J
Jay Beckwith · 2 reviews · Experienced 2026-08-01 ·
★★★★★
Absolutely amazing customer service so…
Absolutely amazing customer service so useful and easy to deal with helped me with my problem and responded to emails within 20minutes!!
M
Muzafer · 2 reviews · Experienced 2026-07-25 ·
★★★★★
A20 Sleeping Buds are a double-edged sword!
The Soundcore A20 Sleeping Buds truly are a double-edged sword. They're so good that I've grown completely accustomed to wearing them while sleeping, to the point where I literally can't fall asleep without them anymore. Snoring family members? Soundcore A20. Small annoying nighttime sounds? Soundcore A20. Family members who wake up earlier than you? Soundcore A20. I've used these earbuds every day for the past year, and I simply can't go back.
You'll have to get used to them, and experiment a lot with the (large selection of) eartips to find your exact fit. But you'll get used to it after about a week, and once that happens, it feels like a part of your ear you can't live without anymore.
And the best part? The customer service is insanely good! Recently, my left earbud suddenly started only charging to 50%, which meant it would die mid-sleep. So when I woke up to pee and needed to fall back asleep, only my right ear was working. I emailed customer service, and they responded in less than a day. They said that once I sent back the defective product, they'd send me a replacement (already a really nice gesture). I explained that this was a bit of a problem since I genuinely rely on these buds and can't sleep without them. They responded with real kindness and told me they'd make a one-time exception: they'd send the replacement first, and I could send back the defective one once it arrived. Talk about trusting your customers! The new earbuds arrived within two days, worked perfectly as expected, and I've since sent the defective one back.
Thank you, Team Anker, for the amazing product and the outstanding customer service!
I had a very positive experience with the customer service regarding returning my product
I had a very positive experience with Soundcore’s customer service. My returned package could not be located because it had been sent without a tracking number, which caused me a lot of stress and uncertainty. I provided my shipping receipt and explained the situation, and the support team treated my case with patience, understanding, and kindness.
Although the warehouse could not confirm receiving the parcel, Soundcore made a one-time exception and processed my full refund. I am truly grateful for their consideration and for the effort they made to resolve the issue fairly. Their helpful response gave me great relief and showed that they genuinely care about their customers.
Thank you very much to the Soundcore support team for your excellent assistance.
R
Roy · 1 review · Experienced 2025-07-22 ·
★★★★★
Soundcore Liberty 4 Pro
I'm using the Soundcore Liberty 4 Pro. Sound is good, however, it can't last long. After using for about 1 year, it starts to give a bit of issues, like battery and connection issue. But still usable as the issues were still very minor, did not posed much of a problem.
But now (few months later), the right ear bud disconnected after like 10-15 minutes of usage, and the left ear bud disconnected like 20-25 minutes of usage. And more recently, the loss of connectivity got much worst! Also, the ear buds can't charge fully while inside the casing. It stuck at 70-85% before, and now, 60-75%.
I bought it from Soundcore Singapore's official store, and did whatever they told me to (like cleaning the ear buds and casing, reset it etc.....), which they said works most of the time (meaning there are many people that faces these issues too???)
I even searched online to see if there's anything I could do to make it right, but none of it works.
I further asked them if I could bring it down to their service centre for a diagnosis, to seek for advice on what exactly is the issue, but they said can't because it's no longer under warranty (warranty only for 1 year), they cannot do anything about it.
But god knows what they will do during the warranty period, maybe they will just try to prolong it till the warranty period is over and if still have problem later on: "sorry we cannot do anything about it since no longer under warranty!".
I told them I am willing to pay a small fee for it, but they just brushed me off saying again they cannot do anything about it since it is no longer under warranty and they don't do repairs.
Even just to check what's wrong with it, no need to repair or what, where I just want to know what's wrong with it, but they were also not willing to do so.
Basically they were not willing to do anything at all, since it's no longer under the 1 year warranty. I also send feedback via their Soundcore app, but till date, no reply from them.
I paid $151 (it cost much more actually but because of the Shopee app vouchers and coins offsetting it) but ended up using it for only 1 year plus, and now it's malfunction. So what's the point of having good sound but lousy durability?
The liberty 4 pro was Soundcore highest tier product at that time. Meaning to say even with their best product, it can last only between 1-1.5 year, then it will start to malfunction.
For me I did not drop it and took great care with an outer cover to it, therefore it can last me 1 year plus. If not, I think it will get malfunction much faster!
For those of you reading this, lucky for you, do not spend $100-$200 plus or more on a product then can't last long, unless you're okay with enjoying it for just a while.
For those of you who wish to have something that is more durable, last longer, especially after spending $100-$200 plus or more, stay away from their products, it's not worth it.
I believed there are many better quality ear buds out there. Soundcore is simply not worth it!
1) Their products are not build to last!
2) Their aftersales service are horrible!
Huge disappointment!
T
Thomas · 58 reviews · Experienced 2026-07-21 ·
★★★★★
Made to break. Planned obsolescence
Any headphones I buy from these guys always end up breaking. I'm convinced this is intentional now. Will never purchase from them again. Planned obsolescence.
The headphones were great quality for the price i paid. I got the Soundcore Q30's and the ANC was surprisingly good for the cost. Overall, great experience and would highly reccomend to anyone wanting a pair of headphones on a budget.
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Roman Palla · 14 reviews · Experienced 2026-06-29 ·
★★★★★
Thanks !
I would like to share my extraordinary experience with Soundcore. It is not just about the products, which are top-tier in terms of sound and build quality, but mainly about their customer support, which is truly unique in today's world.
A month after I started using my headphones, I ran into a technical issue. I reached out to their support team, and what followed absolutely blew me away. Within 24 hours of my report, the company sent me a new pair of headphones without any bureaucratic hassle.
But it didn't end there. During my communication with their team—specifically with Sophia and Anna Schneider—I realized that these are not just "operators," but people who truly listen. I opened up to them about my difficult life situation—my struggle for the health of my son, who suffers from a severe NF1 condition, and my own health challenges following hip surgeries. Their response was not cold or automated. On the contrary, they sent me messages full of genuine empathy, humanity, and encouragement that gave me immense psychological strength during this difficult time.
Soundcore is no longer just an electronics brand to me, but a company that values its customers as human beings. I am incredibly grateful for their support, their fairness, and for the fact that in today's digital world, such a human approach still exists. If you are looking for headphones where you get not only great sound for your money but also the certainty that the company will take care of you in any situation, Soundcore is the clear choice. Thank you to the entire team for standing in my corner.
F
F.B. · 1 review · Experienced 2026-06-25 ·
★★★★★
Multiple Replacements, Same Failure, Short Period. Quality Issues.
I purchased the Sleep A20 and experienced a charging failure within a relatively short period of time. Soundcore replaced the unit under warranty, but the replacement developed the same charging issue. A second replacement also developed the same charging issue. In total, I experienced the same failure across three separate units, each within a relatively short period of use.
Each time the issue occurred, I accepted a replacement in good faith, assuming I had simply received an unlucky unit. However, after the same charging failure occurred repeatedly, I began researching the issue and found many reports from other users describing similar experiences.
When I sought assistance again, I was informed that the product was now outside the warranty period. After escalating the issue, given the number of replacements I've received, Soundcore ultimately provided a goodwill replacement and saying that it was an improved version designed to address the charging issues I had experienced.
While I appreciate the professionalism of the customer service representatives and their eventual willingness to help, I am disappointed that I spent so much time cycling through replacement units and repeatedly troubleshooting the same issue. After experiencing the same charging failure across three units, Soundcore informed me that the latest replacement was an "improved version" designed to address the charging issues I had experienced. Combined with the many similar reports I found online, this left me with the impression that the issue was not unique to my devices. In hindsight, I would have preferred a refund rather than repeatedly receiving replacements that ultimately developed the same fault.
Three units experiencing the same charging failure has left me with little confidence in the reliability of the products produced by Soundcore. Based on my experience, I would be hesitant to purchase another Soundcore product, it's too expensive to buy a product that you can't expect to last.
Got 2 pairs of Soundcore earbuds, can’t complain the quality is up there with the very best of brands in regards to quality. I got an email from them offering me a 30 day trial of the the new Liberty 5 Pro £149.99. I assumed I would test them for a week or 2 and decide if it was worth paying that amount. My order was cancelled after they attempted to take £149.99 no less than 7 times within a 10 minute period. This is something that’s supposed to be a free trial for 30 days not full price. Anyway long story short I’ve cancelled my order and deleted my account with them.
Shocking experience!
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Eve A · 5 reviews · Experienced 2026-04-28 ·
★★★★★
They sent me a box with a ear bud
They sent me a box with a ear bud
No instructions, no paperwork, no charger, not even a product serial number. I emailed them. Their response was all sales are final.
I want to attach pictures, copy of sound core response.
Below is the Internet conclusion of my purchase
From these photos, I don't think the problem is that you don't know how to operate it. I think you were sent an incomplete product. Without the charging case and matching second earbud, there may be no practical way to use it.
I have 3 Soundcore products now and have been very pleased with them all. I have had two versions of their sleep headphones, and a Bluetooth speaker.
I had one issue that required customer support and withing hours they were sending me a replacement. It was extremely fast and efficient. I would but from them again in a heartbeat
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