Email support and or call and they will be happy to help asap
Well i ordered 2 purifiers and a vacuuming grooming set i received a parcel filled order i contacted them via email Andrea very awesome contacted me Farley quickly they called and emailed until it was all taken care of they sent out the rest of my order the one purifier I did receive is an awesome machine I have 6 dogs and 1 cat so a second purifier will help that much more thanks again Andrea