Avoid ordering from Dunkin' Donuts Online!
I ordered some donuts online and paid the delivery charges for them to be delivered to me at the weekend. They never got delivered and according to my order details online, it still shows as 'processing'. I have tried to get in touch with customer service and all I got was an automated email back saying someone would be back to me within 25 days! How ridiculous! I made contact with their Twitter page and was told I needed to get in touch with the delivery service I used. Well, considering the order was placed with Dunkin' Donuts and the donuts haven't yet been dispatched, the delivery company DPD which they use won't be able to help me as I have no tracking information. I want a full refund, but I've got to wait up to 25 days before I actually hear anything back, that's even if they bother to. Extremely bad customer service! For a company which is well known I expected a lot better. I certainly would not recommend anyone to order from them online as you won't get what you paid for! Update 28/04/26 Have still not received the donuts I ordered and have yet to receive a response from Dunkin' Donuts as well. Appalling! I've had to go through my bank to try and get a refund as doesn't look like I'll be getting anywhere with the company themselves!