Rigid customer service.
Ordered a basketball backpack which came soiled. Only solutions was sending pics, which I explained 3 times I do not have access to doing. No other solution offered, no compassion for my situation. Scheels was fine with the fact that I had to spot clean the backpack before giving it as a gift. Yes a $92 backpack. Offered a $10 gift card, which I declined as I will not be shopping with them again. Their website states they put customers first, NOT!