For businessesSearchWrite a reviewCategoriesAbout
简体中文English

Nichole S.

United States

1 Reviews
2 Reads
1 Useful

1 review

Sslguru

Beware. Unethical Billing Policies and Practices.

Beware. Unethical subscription billing. They have creative ways to get your money in advance and in perpetuity. They rebill 6+ months before your subscription is due to expire. And when called out on it, they blame the customer for not understanding their secretive, convoluted way of turning off the autobilling. I called in to cancel and they didn't cancel it. They instead autobilled me for 4 more years and blame me for not catching it sooner. If you pay by Paypal, they say that they can't turn off your autopay and thus you need to cancel renewing charges directly with paypal and they are not able to refund anything if you pay via paypal. I asked paypal about this and they said that SSLGURU was dead wrong about that. When speaking to billing on the phone, their tone and approach is adversarial with the customer. I own a business with a subscription model and can tell you that SSLGURU's subscription policies and excuses are unethical and engineered only for their advantage.

2022-03-01Helpful 1