Bad experience after purchase of an electric Jonny Boat motor.
I bought an Inboard Electric Motor for my Jonny Boat. The initial conversation I had with the sales representative was cordial, and friendly--LL Bean Friendly if you know what I mean. After I installed the motor and took it out for a spin, I had real trouble with the steering mechanism, resulting in a near capsize. I contacted the company and spoke to the salesperson again. I wanted my money back--no deal there. I expressed my dissatisfaction, and was told that my complaint would be transferred to the General Manager. I sent in the details of my problem, and a video which showed how difficult it was to turn the propeller. It's been weeks, and I haven't heard from the Manager. I called again and was told to contact the Manager by phone. I told the salesperson that I felt that it was up to him/her, to call me, since I had sent in the video and an explanation visual and written for him/her to see. I subsequently had to fix the problem myself. After weeks of waiting for a reply, the Manager finally called---too little, too late. I would hesitate to do any more business with Liquid Surf and Sail. Their follow-up, at least with me, was decidedly different after I purchased the motor.