Terrible courier, missing in action MIA when out for delivery!
Dear all Shopee sellers, please stop using Citylink express for item delivery! Avoid Citylink express at all costs, especially in Penang. It happened to me today, I ordered an item from Shopee, the seller shipped my parcel out with Citylink from Georgetown to Bukit Mertajam 30KM+, once arrived to CityLink origin facility in Penang, departure scan in perai and then departed to local facility (Butterworth), on next day, it says out for delivery, but then it did not arrived to the house and I did not receive a parcel. Another 2 days later, still did not receive the parcel. Local facility call number no answer. So I call the HQ, but then the HQ customer service says that delivery rider was tested positive for something (maybe covid-19 or other things but I can't really sure because I forgot what they actually say when I call the HQ customer service). What the **** wrong with this!? Why not change the delivery rider with an appointment when that situation happened? I thought Citylink could be a good one because I had some bad experience with shopee xpress, but this Citylink is much worse than that, it was my first time of bad experience with Citylink since I have multiple experience with other courier service for online shopping. So I just request for reattempt for the delivery today. If my parcel did not delivered to my house on weeks, I will forced to self collect it at destinated logistics warehouse where my parcel stuck. I did not have driving license so I need to use grab, which I had to pay more in total of my spending for the item I purchased online. This is a crappiest courier services I ever had experience with it! Citylink should either resolve that issues or just close their courier immediately! I have seen other people had bad experience with Citylink too, particularly in trackingmore and also here. Why Shopee was no longer allowing customer like me and others to choose variety of courier services manually since we use Shopee for years?? I have some good experience with other courier service when I ordered other items from Shopee. I know Shopee xpress was bad experience for me enough, but this Citylink express is even worse than that. I'm gonna swear if my parcel was goes missing when I even want to self collect my parcel from logistics warehouse after did not delivered to my house on weeks. Here is what I got: 3 Mar 2022 13:56pm With City-Link delivery courier: Francis Zavier [Butterworth, Malaysia] 3 Mar 2022 09:21am At City-Link local facility [Butterworth, Malaysia] 3 Mar 2022 06:41am Departure scan [Perai, Malaysia] 2 Mar 2022 19:39pm Departed City-Link origin facility [Penang, Malaysia] 2 Mar 2022 19:37pm Arrived City-Link facility [Penang, Malaysia] 2 Mar 2022 12:17pm Shipment information sent to City-Link For Citylink HQ looking at this review, please resolve your courier issues or close down immediately. I had no idea where is my parcel now after tracking status shows "Out for delivery" Ugh! Update: I went to CityLink BM to self collect, but then female Malay staff says that they are too many parcel at the department and needs to find my parcel. So I gave her my contact number so that once they found my parcel they will call me to self collect, I'm busy so I will self collect tomorrow once they call me today or tomorrow. If my parcel goes missing I'm getting screwed and I had to get refund from the seller. What a worst and lousiest courier service!