Refund refused despite airline…
Refund refused despite airline Agreement to a Full Refund – Air Paz Indonesia I booked 2 business-class tickets through Air Paz Indonesia for the route CGK–MDC on Air Batik Indonesia One passenger cancelled because of hospitalisation in Europe and the airline confirmed that the refund was going to be processed back to the travel agency. Despite this: • Air Paz refuses to refund the money to the original form of payment • An e-voucher was imposed instead, without my consent • I never agreed to a voucher or credit • No valid legal or contractual justification was provided for withholding the refund This is not a dispute with Air Batik and only a chargeback case. The airline, on medical grounds, agrees to a full refund to the agency. Air Paz is therefore holding customer funds. They act in total noncompliance of international legislation. They want to impose their own illegal commercial rules. Communication is slow and unhelpful, and the explanation given (“policy”) does not override basic consumer refund principles when a service is not delivered and the airline has refunded the ticket. The only thing they do is to repeat the same thing in a loop. Travelers MUST be aware: if a flight is cancelled or if you have legal grounds for a refund you will not receive your money back even when the airline has already refunded the agency. Based on this experience, I do not recommend booking through Air Paz Indonesia, especially for high-value or business-class tickets. If they don’t look after Premium Passengers, imagine an Economy passenger!!!!