So i bought a handbag for the first…
So i bought a handbag for the first time via paypal delivery time was about 5 working days. I received my order number as normal as normal and waited a few days before contacting the UK line generally to see if im going to receive it by that date. The person on the other end of the line could not seem to find my order after a few attempts of trying to find it. I was asaked to send an email which i did. The final response after going back and forth was 'your order was cancelled due to a technical error and to use a different browser etc and replace order'. I raised a complaint with paypal and received my refund within a few days. I didnt write any review or anything as i understand these impact on businesses. So i STILL gave then company the benefit of the doubt and replaced my order, the same handbag only a few days later, again via paypal. Monies were cleared as normal and received my order number via email again. So i thought i'd chase up on email just to confirm my order was definitely received. The first response was, AGAIN your order had to be cancelled due to technical error etc etc'. Literally so mad about this now and will be raising a complaint further again... I will STILL give the company the benefit of the doubt however ONLY if they send me the item first and then i will send funds over. That trust from a customer to a merchant has gone, now i think its only fair you show that trust back to myself now.