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Written by the business, not verified by us.fashionette (fashionette.it) has a 2.7 out of 5 rating on OK.one, based on 27 user reviews collected here. It is listed under Home & Garden and its reputation is poor. Opinions are polarized: 41% rate it 4 stars or higher while 52% give 1 star; The business has replied to 100% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-31.
Visited to purchase my mom's birthday present, and I am happy to report the great variety of designs that I have seen. The workers were very helpful, and I purchased a necklace that my mom wears almost every day. Great quality and customer service!
Order number:#600310538 Wish I would of read the reviews before spending my hard earned cash. OK so this sham of a company have no problem with taking your money but don't seem to understand that in return they are supposed to send your items😡 It's been almost 1month and still haven't received my items. I've tried calling they tell you that you will be contacted by email-STILL NOTHING so i tried emailing them-NO REPLY tried calling-NOBODY SEEMS TO KNOW WHAT THEY ARE DOING YOU HAVE BEEN WARNED TERRIBLE SHOPPING EXPERIENCE DEAR FASHIONETTE IF YOU THINK IM JUST GOING TO ALLOW YOU TO TAKE HUNDREDS OF POUNDS OF MY MONEY WITHOUT DOING ANYTHING YOU GOT ANOTHER THING COMING
Thank you for your feedback. First of all we would like to apologize for the inconveniences regarding your order. Please be assured that it is not our intention to upset you as a customer. This also in no way corresponds to fashionette's understanding of service. Your request is being handled by our responsible department with priority and you will be informed as soon as possible. Thank you for your patience! Best regards Your fashionette team
I've spent two days trying to find out why there is no record of my order on your system whilst the money has already been taken from my account. I've been hung up on twice by people who insist it isn't their problem and have no solutions. You are a disgraceful, despicable, incompetent company who are scamming people during the holidays.
We thank you for your second feedback and refer to our previous reply: Thank you for your feedback. We are sorry to hear about the circumstances of your order. We have also checked your concern and as already explained: You have selected the payment by installment via PayPal. The transaction was not confirmed first, as PayPal was verifying the payment method. Since we have not received a payment confirmation, the order was cancelled automatically. Also you have been refunded already. Please note that this was not any error on our part. Best regards your fashionette team
I have been waiting for my order 700065607, after several emails where I was asking the status of my order this morning it got canceled. After checking now the item is still available on their website. This is a scam!!!! Worst service ever.
Thank you for your feedback. We would like to apologize for the inconvenience caused. Of course we know that you were excited to receive your order and please be assured that it is not our intention to disappoint you. In scattered cases only the cancellation cannot be avoided due to technical issues. After checking we were able to recognize that you have already placed a new order. Best regards your fashionette team
Bag received perfectly on time. Amazing customer care, best price in the web! All packaged with love and precision. It's now my favourite designers shop! Thanks fashionette for making our fashions dreams come true! <3 this is a real review!
I made an order on 25/07/2022, No.700064402, I was waiting for it to be sent, on 26/07 I received the email to tell me my parcel was sent, I was trying to track the delivery but UPS didn't show the progress, then on 28th they sent me automatic email to tell me the refund is on the way, but I didn't cancel my order, I still want the bag I bought, and when I check on the website it's still in stock, when I call the customer hotline it says "the number is not authorised"?????? I don't understand the operation, the customer service is not reachable, no reply for the email I sent to ask. Ridiculous and Bad experience.
Thank you for your feedback. First of all, we would like to apologise for the inconvenience caused to you. After checking, we were able to establish that our responsible department is already in contact with you and a compensation has been offered. Best regards, Your fashionette team
I order last week and i have so many stress for people write bad review about this site , because they say their order is not received or have a problem however my order about one week is arrived it is not ontime but it is ok 👌🏻
So i bought a handbag for the first time via paypal delivery time was about 5 working days. I received my order number as normal as normal and waited a few days before contacting the UK line generally to see if im going to receive it by that date. The person on the other end of the line could not seem to find my order after a few attempts of trying to find it. I was asaked to send an email which i did. The final response after going back and forth was 'your order was cancelled due to a technical error and to use a different browser etc and replace order'. I raised a complaint with paypal and received my refund within a few days. I didnt write any review or anything as i understand these impact on businesses. So i STILL gave then company the benefit of the doubt and replaced my order, the same handbag only a few days later, again via paypal. Monies were cleared as normal and received my order number via email again. So i thought i'd chase up on email just to confirm my order was definitely received. The first response was, AGAIN your order had to be cancelled due to technical error etc etc'. Literally so mad about this now and will be raising a complaint further again... I will STILL give the company the benefit of the doubt however ONLY if they send me the item first and then i will send funds over. That trust from a customer to a merchant has gone, now i think its only fair you show that trust back to myself now.
Thank you for your feedback. We apologize for the inconvenience caused. It was not our intention to upset you as a customer. We have immediately forwarded your feedback to our responsible department, as we are always working to improve our service. It is important to us to provide our customers with the perfect shopping experience. Our customer service will contact you by email. Kind regards your fashionette team
Order no 600245658. Well 1st and last time I've ordered from this company. I ordered 3 designer handbags which stated shipped to courier UPS . I've been tracking daily for over a week and it's been stuck on label created. This obviously means they have not recieved it to deliver to me. I contacted and was told in an email the courier missed the delivery time and to wait another 5 working days if I've still not recieved to contact them again. So 4 hours later (today) I checked my account again and gob smacked to see my order says returned. I telephoned and the gentleman was very incompetent in answering my questions and couldn't explain a god damn thing to me. Said it's maybe because of Brexit. What a laugh. I then telephoned the 0800 number which is non existent . Absolutely shocking is all I can say. I want an immediate refund now , I feel like I have been scammed. Never again will I order from this company.
Thank you for your feedback. We apologize for the inconveniences caused for your order. Of course, this is not our standard and the satisfaction of our customers is very important to us. Therefore our customer service has contacted you prioritized and offered you a compensation. Best regards, your fashionette-team
I placed an order with number 700052002 and it had to be delivered between 30 and 31 December but to date it is still in preparation, I called the service center but they told me they don't know when it will be shipped. could I know the shipping date and if it will arrive by December 31st?
Thank you for your feedback. First, we would like to apologize for the inconveniences of your order. Of course we can understand your disappointment. Please be assured that despite the high order volume we are doing our best to dispatch the orders as fast as possible. Our customer service has already respond to your e-mail and for any further information you are welcome to reply to the existing correspondence. Best regards your fashionette team
I need to receive order no. 700048991. It's a Christmas gift, I neeed to know if it arrives on time!! I need updates! Please let me know
Thank you for your feedback. We regret to hear about that your order could not be delivered as planned. After checking we inform you that our customer service has already contacted you. Kind regards your fashionette team
I order a Furla bag for Christmas as a present for my girlfriend, and after 10 days waiting for the delivery, they cancel the order I will never use again Fashionette Disgusting
Thank you for your feedback. We apologize for the circumstances of your order. Please be assured that it is not our intention to disappoint you. Unfortunately in some isolated cases a cancellation is unpreventible due to technical reasons. For more information you are welcome to reply to the existing correspondence. We thank you for your understanding. Best regards your fashionette team
Order 600231527 I have purchased from Fashionette a few times and I was really pleased with the service and goods until now. I purchased and paid for a bag on 26th November 2021 (it is for a Christmas present so I thought this was ample time) however I still have not received the bag on 15th December despite the fact that it is still in stock on their website. I have sent 3 emails and still have not received a reply, I have spoke with 2 of the customer service team who have been pleasant but tell me they can do nothing except pass my message on! They are good to purchase from if everything runs smoothly but if you have a problem they do not want to know!
Thank you for your feedback. We apologize for the inconveniences caused, please be assured that this does not comply with our standard and we are eagered to please you a good shopping experience. Unfortunately we are not able to check your inquiry at this time, due to the order number / full name is not being provided. Therefore we suggest you to contact our customer service again with reference to this feedback and your order details again via [email protected] Please be assured that we will come back to you within our service level. Best regards your fashionette team
I placed an order and paid for a MK bag on 01/12/2021, a parcel arrived on 13/12/2021 which contained a childs iphone XR cover!!! I have been phoning customer services and all they say is that someone will call me back, no one has so far. The last time I rang the representative just hung up on me. I have been emailing also with no response. I have paid £147 for unwanted phone cover and am starting to think this is all a big scam!! This was a Christmas present for my daughter who is going to be very disappointed.
Thank you for your feedback. First, we would like to apologize for the inconveniences of your order. Of course this does not comply with our standard and we can understand your disappointment. Our customer service has already contacted you today and now we have sent you the e-mail once again. We apologize again for the circumstances. Best regards your fashionette team
I have ordered a small wallet for my fiancé on 21st October, the website guarantees 3 days delivery in Italy, until you order and they’ll send you an email telling that “for renovation works in logistics area, there could be slight delays”, after 5 days I sent an email explaining that I have a flight on November 1st and I would like an update on my order, they responded with we don’t have any information on the delivery date and they will let me know. I tried to call them 2 times after 30 minutes wait each time very rude personnel (which talk only in English) wasted my time asking me my name, family name and email (spelled letter by letter which they faked they don’t understand) and at the end telling me they don’t find my order (even though I have gave them the order number too), asking more questions very rudely they responded we are not using the same system as the logistics and we don’t have to give you explanations why, maybe it’s better that you send us an email “it’s not that hard” then laughing at me. Bad costumer care, and worst online shopping experience of my life ! never again. Order number: 700043129
Thank you for your feedback. We would like to apologize for the inconveniences caused. Please be assured that it is not our intention to upset you. We have immediately forwarded your feedback to the responsible department, as we are always working hard to improve our customer service. Kind regards, your fashionette team
I am so disappointed it that I bought from this company it was the 1st time i bought from you and the last time and i will never recommend you to my friends reason damaged belt
Thank you for your feedback. We deeply apologize that you have not received an item in perfect condition. This is not part of our standards. Please contact us by email at [email protected] so that we can assist you further. Once again we apologize for the circumstances. Best regards your fashionette team
I have waited over three weeks for my bag! They are still saying that there is "issues with the courier", after contacting the courier they have told me there is no parcel under my name, they take days to reply and their customer service is beyond appalling. Wouldn't recommend them whatsoever.
Thank you for your feedback. We would like to apologize for the inconveniences caused, please be assured that it is not our intention to disappoint you. As a matter of course we respond to all inquiries within our service level. Unfortunately we could not find any e-mail correspondence. Therefore we kindly request you to contact our customer service team via [email protected] with reference to your order number. Once again we apologize for the circumstances. Kind regards, your fashionette team
The parcel arrived earlier than expected, everything perfect: the bag is so beautiful... I am really satisfied with the purchase made at fashionette.it!
Thank you so much for your feedback. We are glad to hear that you are satisfied with our service and your order. Best regards, your fashionette team
Updated * - I received my handbag this morning and despite issues with delivery the packaging was lovely and the product is perfect. I would say if you’re not in a hurry to receive the item as I was, it’s a very good option. UPS however remains a problem. *DO NOT I repeat DO NOT use this site. Their delivery times are completely off. I paid for express delivery (two days) and have just been told it will be another 5 days before I receive the bag. It was meant to be a gift and now I have to go and purchase something else. Absolute rubbish
Thank you for your feedback. We would like to apologize for the inconvenience caused due to UPS. Please be assured that we are working on your inquiry. We have contacted UPS already and you will receive the parcel as soon they solved the problem. Of course, we have refunded you the shipping costs. Once again we would like to apologize for the circumstances Kind regards, your Fashionette Team
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