Shareholders take note.
Shareholders, investors, and short sellers need to take a close look at this company. It only takes a minute to see that something appears to have gone seriously wrong. In my view, the company is gouging its customers. Much of its customer support has been outsourced to India, customer service has deteriorated dramatically, and customers are reportedly being enrolled in services they never knowingly signed up for. Even worse, many say they find it extremely difficult—if not impossible—to cancel. That is my case today. For a major NASDAQ-listed company, this is an unacceptable way to treat customers. If these practices continue, I struggle to see how the business can maintain its reputation or sustain long-term growth. If you're looking for potential short opportunities, this is a company that deserves very close attention.