They are responsive if you persist in attempting to contact them to resolve an issue
I am a teacher for LingoAce. I have thoroughly enjoyed working through LingoAce and my students are great. But unfortunately I have one major complication. I can’t seem to get in contact with them over an issue that is preventing me from being able to withdraw my earnings. I’ve tried emails, forums, personal admins, etc. I got one response in an email, saying they would allow me to update my details two days later so I could be payed. But they didn’t change anything and I still haven’t been paid. This is actually a last ditch effort to hear from them and be able to communicate my rather simple issue. I would love to continue teaching with them, but if they don’t allow me to update my one detail to allow me to be paid, I’ll be forced to walk away. Other than this frustration, I’ve had such a good experience with them and so have my friends. But this is quite ridiculous. I need to be able to get in contact with them. It should be simple. Edit: I have been privately messaged repeatedly by someone from LingoAce demanding that I remove this review. They’ve also attempted to remove it themselves by flagging it. They seem more concerned about preserving their reputation than actually solving my problem. To be clear, I understand that my payday is still coming up and they haven’t “missed a payday yet”, but at this point, when I reach my payday time appointed in mid-November, I will still be unable to withdraw my funds as they’ve not allowed me to unlink my old payment method and add my new one. It’s something they say they’re trying to sort out, which is good, but in the meantime, I’m still unable to update my information and link my new payment method. They’ve been desperately trying to get me to remove this review. I’ve been unimpressed with the lack of professional communication. Update: They have successfully allowed me to link my new information. The issue has been resolved.