Love the fast shipping...don't agree with the restocking fee!!
Love the fast shipping...I have ordered 3 different times with this company. Bought a wall mounted teak shower seat, and 8 grab bars. I wanted to return a grab bar ( shorter length) and purchase a longer one, but I have encountered a 20% restocking fee plus I have to pay the shipping to return the bar. I was not happy with the restocking fee especially since I would be buying another longer grab bar. I have decided to keep the shorter one and donate it. I just don't agree with nickeling and dimeing a customer especially since I purchased another more expensive bar. This is theconly negative I have with this comoany. Everything else has been positive. I will mention that the agent I spoke with on the phone did get a reduction of the restocking fee from 20% to 10%. But I still don't like this policy. I selected the wave design grab bars and they are beautiful!!@