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Home & Garden

GrabBars.com

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100 reviews

4.8100 reviews
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About GrabBars.com

Data updated
Website
grabbars.com
Category
Home & Garden
Location
United States
Status
Unclaimed
Last 12 months
100 reviews
Replies to negative
100% (4/4)
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704-800-4629[email protected]grabbars.com

About this business

GrabBars.com is the the internet's #1 destination for grab bars for showers, bathtubs, toilets, and more! Our bathroom grab bars come in a wide selection of colors, styles, shapes, and lengths. Searching for a specific designer grab bar? Rest assured, we have it. All grab bar orders ship within 24 hours!

Written by the business, not verified by us.

Is GrabBars.com legit?

GrabBars.com (grabbars.com) has a 4.8 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-08-11.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery times and the wide variety of stylish, premium-quality products available through the user-friendly website. Many people also appreciate the exceptionally helpful customer support team and the remarkably simple ordering process that makes everything stress-free. However, some customers also noted frustrating issues with the return process, specifically facing unexpected difficulties regarding refund requests or strict policies. A few people mentioned that sending items back felt complicated, and some experienced challenges when trying to resolve product inquiries. Others felt that certain product descriptions did not quite match what actually arrived at their homes.

Auto-generated from all reviews of this business. For reference only.

What people say

Philip MetroUnited States · 1 review · Experienced 2026-07-21 ·

It was great to be able to speak to a…

It was great to be able to speak to a real person and who was very knowledgeable with their products. Donna was very helpful in getting me exactly what I needed. Also great that they could ship so quickly. The grab bars were a very good quality. The end mounting flanges were welded and made it great for a secure mounting. The installation was easy. I would recommend this company and products to anyone who needs a grab bars. They have just the right size.

Sandi WhiteheadUnited States · 3 reviews · Experienced 2026-07-17 ·

Love the fast shipping...don't agree with the restocking fee!!

Love the fast shipping...I have ordered 3 different times with this company. Bought a wall mounted teak shower seat, and 8 grab bars. I wanted to return a grab bar ( shorter length) and purchase a longer one, but I have encountered a 20% restocking fee plus I have to pay the shipping to return the bar. I was not happy with the restocking fee especially since I would be buying another longer grab bar. I have decided to keep the shorter one and donate it. I just don't agree with nickeling and dimeing a customer especially since I purchased another more expensive bar. This is theconly negative I have with this comoany. Everything else has been positive. I will mention that the agent I spoke with on the phone did get a reduction of the restocking fee from 20% to 10%. But I still don't like this policy. I selected the wave design grab bars and they are beautiful!!@

Reply from GrabBars.com2026-07-20

Thank you for your continued business and for taking the time to share your experience. We’re glad you’ve been happy with our products, fast shipping, and the Wave grab bars. We also appreciate your honest feedback regarding our return policy. While restocking fees help cover the costs associated with returned items, we understand your frustration, especially when purchasing a replacement. We’re glad our team was able to reduce the fee as a courtesy, and we appreciate your comments as we continually evaluate our policies and customer experience. Jayme Operations Manager 704-800-4629

S
SvenUnited States · 1 review · Experienced 2026-06-29 ·

Meh, it was ok

The website was trying to charge me $300+ to deliver 4 36" grab bars, so I had to call in to place my order. Not the most convenient process. Otherwise, the transaction was fine.

Reply from GrabBars.com2026-07-20

Thank you for your feedback. We apologize for the issue you experienced with the shipping calculator on our website. That certainly isn't the experience we want our customers to have. We're glad our team was able to assist you over the phone and get your order completed, and we appreciate you bringing this to our attention so we can continue improving the ordering experience. Jayme Operations Manager 704-800-4629

J
Jean Anne RomagnaUnited States · 4 reviews · Experienced 2026-07-04 ·

I’m a returning customer

I’m a returning customer. Grab Bars is a company with a quality product, a large selection of sizes, helpful ordering (thank you, Donna!), and timely delivery.

Reply from GrabBars.com2026-07-13

Thank you for your continued business! We’re glad you’ve had another great experience, and I’ll be sure to pass your kind words along to Donna. Jayme Operations Manager 704-800-4629

Summit Shower Doors & ClosetsUnited States · 1 review · Experienced 2026-06-29 ·

We have been looking for a company to…

We have been looking for a company to supply our grab bars, this company has been the fastest and cost is affordable. Overall happy!

Reply from GrabBars.com2026-07-09

We’re glad you found us and that we’ve been able to provide the speed, value, and service you were looking for. Thank you so much for your review! Jayme Operations Manager 704-800-4629

Steve MontgomeryUnited States · 1 review · Experienced 2026-06-15 ·

Customer Service leaves alot to be desired

I agree with the the previous one-star rating. Ordered some grab bars with one in the wrong size. Make sure you know exactly how many you need and style you want. If you dont, thats when the money grab starts with a 20% restocking fee and return shipping fees. They'll tell you that each damaged bar can be returned for $10 each. What a joke. Next time i will take my business elsewhere, and I wont be promoting your product to anyone I know.

Reply from GrabBars.com2026-06-29

Thank you for giving us the opportunity to once again address your order and return. First, I would like to clarify any misunderstanding regarding our return policy, which is available under the "Quick Links" section at the bottom of every page on our website. Our return policy states: GrabBars.com charges a 20% restocking fee on all returned items, except in situations where GrabBars.com shipped the incorrect item. Customers are responsible for return shipping costs unless the product is defective, damaged upon arrival, or the incorrect item was received. Secondly, as explained in the email previously sent by our Customer Service team, the item you returned was received with damage caused by the loose package of screws inside the box. At that time, we provided photographs documenting the damage for your review. Unfortunately, this type of damage is very common when hardware is not securely packaged during a return shipment. Because of this, our Return Instructions email includes a highlighted notice specifically advising generous packing material to protect the returning items from damage while in transit. Although the product is not eligible for a refund due to the damage it sustained during return shipping, we are happy to ship the original item back to you for a flat shipping fee of $10.00 should you wish to keep it. We understand that returns can be frustrating, and we strive to be as transparent as possible regarding our policies and packaging requirements. If you have any additional questions, please don't hesitate to contact us. Jayme Operations Manager 704-800-4629

wayne jensenUnited States · 1 review · Experienced 2026-06-22 ·

Excellent and fast service.

I ordered grab bars on a Friday and the bars arrived the following Monday. Bars exactly matched my order and were in excellent condition. No problems with transaction. Fast, convenient service delivering exactly what I needed in a timely manner.

Reply from GrabBars.com2026-06-29

Thank you for your kind review. We’re glad everything arrived quickly, and exactly as expected. We are happy we could provide a smooth experience. Jayme Operations Manager 704-800-4629

c
customerGermany · 2 reviews · Experienced 2026-06-13 ·

Competitive pricing!

Found perfect anti-slip grab for our shower on this site, at a cost that was much less than a similar one on a popular on-line site. No-hassle delivery was quick and on time in just a few days and was well-packaged. Highly recommend this company.

Reply from GrabBars.com2026-06-23

We’re glad you found what you needed and that everything went smoothly from order to delivery. We really appreciate the recommendation! Jayme Operations Manager 704-800-4629

Jerry DavisUnited States · 1 review · Experienced 2026-06-18 ·

Great company and product

I found GrabBars.com through searching for brass grabs and found what I needed easily. Called (very friendly folks!) to verify the mounting and easily placed my order on line. Grab bar is installed and looks great. 2 points I’d like to make. 1. I had to go 36” as there is not a 32” in brass which would have been easier to install stud to stud. 2. A little larger slotted hole would make it easier to use the 1/4 x 20 that come with SnapTogglers. Overall Avery good experience.

Reply from GrabBars.com2026-06-23

We’re glad our team was able to help and that you’re happy with how everything turned out and looks installed. We also appreciate your feedback on sizing and hardware—it’s helpful and will be shared with our team as we continue improving our product options and installation experience. Jayme Operations Manager 704-800-4629

Lee StebbinsUnited States · 2 reviews · Experienced 2026-06-12 ·

Had some installed at my mom’s house…

Had some installed at my mom’s house about six months ago, when the need arose at my house the choice was easy. Quality products at fair prices.

Reply from GrabBars.com2026-06-23

We're glad we could help both at your mom’s house and now at your own. We appreciate you coming back to us and putting your trust in our products. Jayme Operations Manager 704-800-4629

G
GaryUnited States · 2 reviews · Experienced 2026-05-27 ·

Very Happy Customer!

I was very happy with the service and grab bar I purchased from Grab Bars. They spent as much time as I needed to figure out which grab bar would be best for me. They answered all my many questions. They also helped me figure out how I was going to install it. The bar I wanted did not line up with studs on both ends. They were very nice, friendly, knowledgeable and helpful. I highly recommend them for whatever you need! Very Happy Customer, Gary

Reply from GrabBars.com2026-06-23

Thank you, Gary for you review. We’re glad our team could help you find the right solution and provide the guidance you needed. We truly appreciate your recommendation. Jayme Operations Manager 704-800-4629

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