OutletSpas.com (outletspas.com) has a 4.7 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 49 of them were added in the last 12 months. Last updated 2026-08-10.
The customer service person was awesome
Answered every question easily and knew the product really well. It was very easy to order and I am hoping the spa works just as good!
Reply from OutletSpas.com2026-07-31
Thank you so much for your order & review of OutletSpas.com! We’re delighted to have you as our customer & glad everything’s working out great!
I believe our team is the best resouce available for Lifesmart spas, and we will do our best to available for any needs or questions you have!
Update, I do know the model and I did provide it as I had previously confirmed with the manufacturer the correct model. Still was told we can't be sure.
I was able to confirm the correct model to order. I had purchased this spa from a third party retailer. The consultant said several time she could not speak to what I ordered from other company. Realistically at this point and time if Outlet Spas is providing Life Smart replacements they should be aware that the brand is carried by other retailers and be able to reconcile part numbers. Other than that easy ordering like the free shipping and turnaround time.
Reply from OutletSpas.com2026-07-10
Thank you for taking the time to leave a review on OutletSpas.com! We’re so grateful for your feedback & hope to work with you again soon.
We are one of the best resources for Lifesmart Spas. I cannot speak to your exact situation, but typically that expression is that we cannot assume a part is compatible to your spa without knowing the specific model of your purchase. If you did not purchase the spa through us, you would have to specifically identify the spa model.
Additionally, all parts and covers list the compatible models. If the issue is that you are unsure of what model spa you have, we can help you identify it too!
So far great product. Low cost compared to local stores. Easy and fast shipping.
The quality has exceeded our expectations. The water stays hot, and the jet are powerful.
We look forward to using it year round.
Reply from OutletSpas.com2026-06-19
We’re so happy to hear that you had a great experience with us & that your new hot tub is meeting your expectations! We look forward to working with you again for any of your spa needs. Thank you, OutletSpas.com
The customer service at Outlet Spas is top notch. Special thank you to Charity, she went above and beyond to help me with my issue. I would definitely recommend Outlet Spas for any spa needs.
Reply from OutletSpas.com2026-05-01
Thank you so much for your order & review of OutletSpas.com! We’re delighted to have you as our customer & glad everything’s working out great!
Charity is a valued part of the team and works hard to connect with our customers and meet their spa needs!
Spa was as described and arrived promptly. ONLY negative was there was no operations manual. There was a information pamphlet but it seemed to be general pamphlet covering all the spas, not just this one, and so lacked a lot of information on operating the various controls and physical connections. Almost nothing on the pump or motors. Would also be much better id jets were adjustable.
Reply from OutletSpas.com2026-04-17
Thank you for taking the time to leave a review on OutletSpas.com! We’re so grateful for your feedback & hope to work with you again soon.
If any documentation was missing, you can find the PDF's on our website, and you can call us if you have questions or are looking for more specific information!
https://outletspas.com/owners
OutletSpas.com
Charity was absolutely wonderful! Some of the best customers experience ever.
No hard sell and explained to me every option to replace our hot tub cover.
Reply from OutletSpas.com2026-04-17
Thank you so much for your order & review of OutletSpas.com! We’re delighted to have you as our customer & glad everything’s working out great!
Thank you for your kind words about Charity...we love our team and are glad we can be here for you!
Hannah was great easy to deal
With and helped w all
My needs 2nd time going thru u guys nothing but love
Reply from OutletSpas.com2026-04-17
We’re so happy to hear that you had a great experience with us & that your new hot tub is meeting your expectations! We look forward to working with you again for any of your spa needs. Thank you, OutletSpas.com
I called, had some questions, the rep was very helpful. Received the tub and we liked it. I’ve had it less than 2 weeks and it has a leak on a component inside the unit. I’m waiting on a response to help me with that, but otherwise it’s been a good experience. Update: the leak turned out to be a simple fix. 3 weeks in and we really like the tub.
Reply from OutletSpas.com2026-04-17
Thanks for your feedback...it sounds like your ozonator has a drip, and we have communicated to the manufacturer to get a resolution. Please keep us posted, as we want to be sure this is quickly and easily resolved for you!
The OutletSpas.com Team
r
rocky · 1 review · Experienced 2026-03-25 ·
★★★★★
The average hot tub lasts 3 to 5 years according to the repair man
We bought the LS550 Plus in June of 2022 and it started leaking in December of 2025. The hot tub only opens on one side. Meaning if the problem isn't where the panel is located, your hot tub is totaled. Turns out that mice had chewed the hoses in ours so it is destroyed over $20 worth of hoses. I asked the repair guy how long hot tubs usually last? He said ones like this typically last 3 to 5 years. Had I known that I would not have made the investment.
Reply from OutletSpas.com2026-03-31
Thank you for taking the time to leave a review on OutletSpas.com. We’re so grateful for your feedback & hope to work with you again soon.
Five years is about when you should have to start thinking about components, but it can be difficult to get to the lines if you have rodent issues.
The fix is not difficult...just very tedious to get to. We are glad to talk you through repair options, but it will likely require draining the spa and turning it on its side to cut out the foam insulation (though the foam should remove easily where it has been saturated).
Again, not hard but tedious.
As for the spa itself, it will last forever if taken care of...pumps, control boxes, heaters, and control panels can be easily replaced when they fail. Jets can be replaced, too. The internal plumbing is the biggest conflict, but apart from outside forces (like mice) they last a long time!
Hannah was fantastic. I had “LOTS” of questions and was extremely patient and answered each of them. The purchase process went extremely smoothly!
Reply from OutletSpas.com2026-03-13
Thank you so much for your order & review of OutletSpas.com! We’re delighted to have you as our customer & glad everything’s working out great!
Hannah is an amazing resource and well informed with most questions and concerns!
We’re so happy to hear that you had a great experience with us & that your new hot tub is meeting your expectations! We look forward to working with you again for any of your spa needs. Thank you, OutletSpas.com
