GrabBars.com

Thank you for your continued business and for taking the time to share your experience. We’re glad you’ve been happy with our products, fast shipping, and the Wave grab bars. We also appreciate your honest feedback regarding our return policy. While restocking fees help cover the costs associated with returned items, we understand your frustration, especially when purchasing a replacement. We’re glad our team was able to reduce the fee as a courtesy, and we appreciate your comments as we continually evaluate our policies and customer experience. Jayme Operations Manager 704-800-4629

Thank you for your feedback. We apologize for the issue you experienced with the shipping calculator on our website. That certainly isn't the experience we want our customers to have. We're glad our team was able to assist you over the phone and get your order completed, and we appreciate you bringing this to our attention so we can continue improving the ordering experience. Jayme Operations Manager 704-800-4629

Thank you! We’re glad you had a great experience and that your order arrived quickly. We appreciate your support! Jayme Operations Manager 704-800-4629

Thank you for your continued business! We’re glad you’ve had another great experience, and I’ll be sure to pass your kind words along to Donna. Jayme Operations Manager 704-800-4629

Thank you for your straightforward review. Jayme Operations Manager 704-800-4629

We’re glad you found us and that we’ve been able to provide the speed, value, and service you were looking for. Thank you so much for your review! Jayme Operations Manager 704-800-4629

Thank you for giving us the opportunity to once again address your order and return. First, I would like to clarify any misunderstanding regarding our return policy, which is available under the "Quick Links" section at the bottom of every page on our website. Our return policy states: GrabBars.com charges a 20% restocking fee on all returned items, except in situations where GrabBars.com shipped the incorrect item. Customers are responsible for return shipping costs unless the product is defective, damaged upon arrival, or the incorrect item was received. Secondly, as explained in the email previously sent by our Customer Service team, the item you returned was received with damage caused by the loose package of screws inside the box. At that time, we provided photographs documenting the damage for your review. Unfortunately, this type of damage is very common when hardware is not securely packaged during a return shipment. Because of this, our Return Instructions email includes a highlighted notice specifically advising generous packing material to protect the returning items from damage while in transit. Although the product is not eligible for a refund due to the damage it sustained during return shipping, we are happy to ship the original item back to you for a flat shipping fee of $10.00 should you wish to keep it. We understand that returns can be frustrating, and we strive to be as transparent as possible regarding our policies and packaging requirements. If you have any additional questions, please don't hesitate to contact us. Jayme Operations Manager 704-800-4629

Thank you for your kind review. We’re glad everything arrived quickly, and exactly as expected. We are happy we could provide a smooth experience. Jayme Operations Manager 704-800-4629

Thank you! We’re glad everything was easy and that you’re happy with the quality. Jayme Operations Manager 704-800-4629

We’re glad you found what you needed and that everything went smoothly from order to delivery. We really appreciate the recommendation! Jayme Operations Manager 704-800-4629

We’re glad our team was able to help and that you’re happy with how everything turned out and looks installed. We also appreciate your feedback on sizing and hardware—it’s helpful and will be shared with our team as we continue improving our product options and installation experience. Jayme Operations Manager 704-800-4629

We're glad we could help both at your mom’s house and now at your own. We appreciate you coming back to us and putting your trust in our products. Jayme Operations Manager 704-800-4629

Thank you for sharing your review. We’re glad everything arrived on time and that you’re happy with your purchase. Jayme Operations Manager 704-800-4629

Thank you, Gary for you review. We’re glad our team could help you find the right solution and provide the guidance you needed. We truly appreciate your recommendation. Jayme Operations Manager 704-800-4629

Thank you! We’re glad everything went smoothly from delivery through installation. We appreciate your recommendation and business. Jayme Operations Manager 704-800-4629

We’re glad your order arrived so quickly and that you were pleased with your purchase. Thank you for your review. Jayme Operations Manager 704-800-4629