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Steve

United States

1 Reviews
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1 review

Rail Ninja

This Company Does Not Instill Much Confidence! Stay Away!!

Second edit: The QR code provided by Rail Ninja worked as advertised. I showed the code to the ticket agent at the station who gave us our actual printed ticket. Therefore, I have changed my star rating to 3/5 (from the original 1/5). I still feel strongly that my credit card should not have been charged until Rail Ninja was ready to issue the QR code, and I should not have had to query the company to get them to send me the code that I paid for weeks in advance. ---------------- Please read my edited additional comment below. I have changed my star rating from 1 to 2 and altered the title of the review. ------------ This is my original review: DO NOT FALL FOR THIS SCAM! I purchased tickets for a Belfast to Dublin trip about 90 days prior to our travel date. Our credit card was charged and I received a receipt stating that the tickets would be emailed closer to the travel date. When the tickets had not arrived 4 weeks out (days before our departure from the U.S.), I became concerned and contacted the company, only to receive an immediate automated response that they were "working on the issue". If you look at the Rail Ninja reviews on TrustPilot, you will see that the only positive reviews are from "Invited" reviewers. The non-invited reviewers are consistently negative. If I had known this company was based in China, I would have never purchased from them. I am at fault for not adequately researching before buying. I hope you will not make the same mistake. --------------------- One day after I wrote this review, I received an email from Rail Ninja with QR codes that I was to print and bring with me to the departure station where a ticket will be issued. Upon researching further, this appears to be the same method of issuing eTickets as used by Translink, the company that runs the Northern Ireland rail system. So, I now have some degree of confidence that I have an actual ticket. However, I should not have had to query the company to receive the ticket, and my credit card should NOT have been charged until the ticket was actually issued. We leave soon. I will update this post further upon my return.

2022-07-29VerifiedHelpful 1