Wish I'd seen these reviews - anything over 1* is fake!
Honestly, have never had such a bad experience with a "company" (if it even is a company, probably some kid in front of a laptop drop shopping, while posting ads on Instagram and TikTok)! Saw some beautiful KNITTED jumpers (emphasis on the knitted) on the site Artssus, so ordered 2 jumpers and a cardigan, which allowed for a free gift with purchase (chose some socks). Was about $78 (even though I'm in the UK), and received an order email. Then waiting and waiting and waiting... so I contact Artssus (owned by Sopula), asking where order is. No response. I email again 3 days later - by which time 2 of the knitted jumpers have arrived. Except they're not knitted jumpers, they're cheap, polyester sweat shirts, with a knitted PRINT on them. Who would wear something so awful, cheap and trashy?! Not only that, but the size XL is like a child's size. I'm a UK size 14, so thought XL would be adequate - I checked the website, did I order kids clothes?! No. They're just cheap, low quality rubbish. I try contacting Artssus again, this time adding in the email for Sopula. They stall with the comms back to me, a few days waiting for their "quality control" to review pictures I've sent of the poor quality items - after opening one jumper and seeing it wasn't actually knitted, I haven't even opened the second. I want to return these for a full refund. Their response, how about you keep these and we'll give you a 30% refund for your trouble... hang about guys, I've only received 50% of my order, the cardigan and socks haven't even arrived, so why would I want a 30% refund when some stuff hasn't even arrived?! They reply again, 50% refund, but I have to send back the items to some address in China, at my expense. Again, I point out that 2 items still haven't arrived, so those 2 should be refunded in their entirety, and the others should be sent back at Artssus/ Sopula's expense, for me to receive a full refund. This is where it has currently been left... let's see what this joke of a company comes back with next?!