poor customer protection and no justice and poor execution
First 3 rides were ok but forth and gave the benefit of doubt to give it a try again this time are really bad. 4th times of experience host claimed to be me that scratched the car when she didn't even bother to meet me and used remote car key. waited for host nearly 1 and a half hour and uncontactable and so i left with pictures and request dropped off. 30 mins later she claimed that i am the one that caused defects and drivelah deducted amount from my account without my consent that i had to make a police report. this time, car have issue with intermediary so i reported to support and request to tow back the car, again support claimed that they need to investigate and unable to refund first and i came to know funds deducted has yet to disburse to host. now i am awaiting for their reply and if amount not refunding back to me, i am going to make second police report as i gave the benefit of doubt to drivelah. nevertheless it seems that i am not the only victim now for being treated unfairly.