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Kasia Zawada

United Kingdom

1 Reviews
4 Reads
0 Useful

1 review

Venum

The sizes running small

The sizes running small so with this company customers needs to size up for a proper fit. Now, that I made the research I see the problem that I wasn't aware while ordering. The company knows the sizes are misleading, but there is no any information on their online shop to guide you to size up with your choice or even other customers reviews, so you can't get any clues, you must guess if the sizes running small, normal or too big. I contacted customer service that I'm not happy to pay the cost of returning leggings size M which looks more like size XS for european standards. I got reply from Hibaz: "We understand that the size you chose unfortunately did not fit you. However, please be advised that as per our policy, return shipping costs are the responsibility of the customer. This condition is clearly stated on our website. We do not assume responsibility for incorrect size selection." So as you can see they still don't understand the problem on their side. For them It's better to just push all blame on customers and convert the information you gave to suit them. I didn't select incorrect size, it's your company mistake to sell clothes running small for standard european measurements and don't allow any other customers reviews or information about it on your website to better guide another customers.

2025-12-13