I have a new laptop
I have a new laptop. I just wanted a basic install of Word really. I bought an older version. It refused to install! Kathleen assisted me. It was crazy, but other versions of 365 and one note hade to be removed before this older version would install. Kathleen is a rockstar. Best customer service ever! Everything works great. The new laptop and preinstalled things were the issue on my end, and Kathleen made it all work.