Didn't Give Me a Full Refund and Made Me Pay for the Shipping Label to Send The Shoes Back to the Warehouse
I ended up losing about $25 in total because of this exchange. I ordered a pair of red shoes for graduation and was so excited to wear them until I realized that they were too big. I made a request with their customer service to exchange the pair for a smaller size and they. told me to send back the pair I had, but they did not provide a shipping label so I had to pay for the send back from my own pocket which was around $18 for the label and a box. I proceeded to email with them back and forth asking when this new pair was coming in. A month later, my graduation is close to coming up, I email them again asking when this new size of shoes is coming and they told me that they hadn't even started the production on the shoes. I sent another email pointing out that I had submitted the request for a new pair A MONTH ago and all they did was refund me the cost of the shoes ($55.99) to be done with me, and the refund was not the total of what I originally paid ($62.95) because that cost included shipping and taxes. Overall, I ended up losing $25 to this company over a pair of shoes that I will never receive.