The massage therapist was over 15 min…
The massage therapist was over 15 min late and informed in less than an hour she would be late via text. This was a 9:30 pm massage for a two hour session. I was informed they can be up to 30 mins late but if the customer doesn’t answer the the door within 15 mins it a no show and pay full price. They weren’t even willing to offer a partial refund for their Contractor being . I was concerned for my safety at this point due to late evening. I WOULD NEVER RECOMMEND THIS SERVICE. They were not even willing to provide a partial refund due to their staff being late. Also keep in mind if your contractors can arrive up to 30 minutes late that means that it still takes time for them to set up their equipment so a customer has to be put back at least 30 to 45 minutes, but still paying full upfront not good business Due to this poor business practice, I will be reporting this matter to the Better Business Bureau.