While the booking procedure was okay…
While the booking procedure was okay and I have no complaints, the reason I give a low rating is simply because of the lack of transparency of their price. There is nothing wrong with this practice. But this is usually a clear indication of the sincerity of the company and whether they place priority in their customers' welfare and satisfaction, or if they are more concern about getting sales and profits. The fact that there are additional charges every step of the booking process, simply shows they want you to wrongly believe that is a good deal, when in actual fact you end up paying more than what is advertised.