False advertisement and fake promises
While they provide speedy servers and quick support, they tend to promise things they can't keep. Also, they never add more games. I had 3 bad experiences: 1. I was a beta user as the early stage, and we got offered a special lifetime discount. I never got it, even having chat on their Discord showing feedbacks I provided as user, I was not allowed to get it. 2. When they pushed a new renewable major discount, I choosed the best tiers that made sense to me. I've asked their owner if I could switch to game servers that are not yet supported and I was told "yes, open a support ticket when you are ready". When I was ready to ask for a game server that was not offered, I opened a support ticket, and I was told it was not possible. I bought the offer also because of that, as they only host 7 games. 3. Before ordering, I asked if I could switch to another game and keep my special price (see 2). I was told yes as long as I keep the offer. In the past we even had a button to switch the game and this was not changing the price at all. The only condition was to stay out of Minecraft if it's not a Minecraft offer, which made sense to me considering how heavy Minecraft can be. I was also told I'd get a similar tiers as the one I bought (reminder, it was a high tiers). Few days ago I wanted to switch for a game they still support, I was told I'd have to switch on a new pricing which would make me loose my special pricing. When I've informed about what I was told, fortunately they accepted to switch for free for this time, without changing my pricing. While I'm thankful at least I was allowed to switch for this time, I feel betrayed about false advertisement I got when I bought the offer. And one of the worst part, is that I can't find past chats because they archive it away from public view. This company provides speedy servers and fast support. But on the side, they do fake promises and offers. I think this offer will be my last one, I'm not ok to be fooled. Note that I'm an advanced user, meaning I never need technical support.