I have been an Audible member since 2009
I have been an Audible member since 2009, and until recently my experience was good. As an old account holder, their technology began to not recognize my account. I spent several weeks and literally about 10 hours with their customer service to fix the problem, but their "fixes" made matters worse. The customer service folks are very nice, but really have no idea how to fix problems. They spent most of their time explaining the issues with their systems and how I needed to try to make things work for them. I willingly spent so much time putting up with it because I have almost 300 owned titles on Audible. So it is with great regret that I have given up. I would warn anyone against using Audible that it has gone from being good to frustratingly lousy in my over 15 years as a member.