Paid for a video
Paid for a video — credits taken, no video delivered. Can’t find proper support. I paid approx £8 for a complete music video. You delivered only partial images and my own uploaded music — NO finished video. Credits consumed, service not delivered. This is unacceptable. I request: Full refund of £8 to my payment method OR immediate completion of my video at no extra cost Your platform provides no direct support email or refund path — this is poor practice. I expect a reply within 48 hours. Project: "Who You Callin' Dawg" Subject: FORMAL COMPLAINT — Free trial → pressured to pay → still no finished video To VidMuse, I am writing to formally complain and request a refund. This is what happened: 1. I started creating my video believing it was part of a free generation. 2. Partway through, I was told I needed to pay to continue. I paid approximately £8 in good faith, assuming this would deliver the complete finished video. 3. Before the video had even finished generating — before it was complete — I was told I needed to pay EVEN MORE money to finish it. 4. I refused to pay a second time. Now I have NO finished video at all. 5. All I have are a few short clips — which on their own are useless. I do not have a complete video. I do not have what I paid for. This is not right. You should not: - Present something as free → then demand payment partway through - Take payment → then demand MORE before the job is finished - Leave the customer with nothing usable to show for their money I did not pay for partial clips. I paid for a complete music video. I do not have one. I request: - A FULL REFUND of the £8 I paid - OR my complete finished video delivered with no further charge I expect a response within 48 hours. Project: Who You Callin' Dawg