Books a beachside hotel for 5 nights…
Books a beachside hotel for 5 nights and paid upfront for the most expensive room with full ocean views. Arrived at the hotel today, lower spec room with very different outlook, and reception said it happens all the time with Agoda. Contacted Agoda (do that by phone because their robot AI is shocking) and eventually was offered an embarrassingly small financial credit (although I just wanted the room I booked), and the “credit” is Agoda dollars so it has to be spent with Agoda!! This has to be illegal! Never ever use them!!!! This was my last email to them: Thank you for the reply To be clear, this offer was made to me whilst searching on Trivago, and Agoda was the vendor providing the deal. Hence the site (when selected) went strain to Agoda. I’m sure Trivago would be extremely disappointed to find that according to this hotel, Agoda has had several incorrect bookings for their clients where the clients were significantly disappointed. It appears that Agoda is quite comfortable with this practice continuing. Now to the “offer” Agoda has made attached. Firstly, this “Agoda cash” refund amount does not in any way represent the cost difference between the Anchorage room I booked with Agoda and the unsatisfactory room the Hotel received as a booked through Agoda. Moreover, I would have never made the booking with Agoda if I knew this room was misrepresented and sold to me as a fraud, and I only booked this particular room due to the full ocean view, clearly that has failed to occur due specifically to Agoda’s failure in its operations. Finally, if I was to receive an “adequate” refund , which this isn’t, then I demand a proper refund for the full differential between the two rooms in high season (which it currently is) and on to the same financial mechanism with which I made the booking. Quite frankly, this extremely poor experience coupled with the offensive offer made, which incredibly, requires me to spend even more money with Agoda is illegal and I will now raise this with both, the Australian Competition and Consumer Commission, Trivago as well as PayPal. I find Agoda’s operational performance for this service and also response a disgrace.