Online fraud, do not buy from them!!
DO NOT BUY FROM THEM. Placed an online and they then messaged me saying they require further evidence of the payment in order to further process the order. They asked for a 1) photo of my credit card and my 2) passport ID to be emailed to them!! Unbelievable a company wants such private information for a simple transaction!! I then asked for a cancellation and refund within 24hours and they never responded since!! Timeline: 19 MAY 22 (Morning) - Placed order online 19 MAY 22 (Afternoon) - They then replied and requested a credit card photo and photo ID to be emailed to them to process the order. I then replied why do they need this??? They responded immediately with their odd reasons that there is a third party holding the money, however the payment already was proceed and taken from my credit card! (I've also called my credit card company and double checked) 19 MAY 22 (Evening) - I replied and advised for cancellation and refund of order. THEY NEVER replied since!!! 20 MAY - Wrote the review on Trustpilot and finally got a reply from JJs house and said issue has been solved. Order Number: 6732353195 (Updated) 22 MAY - Received email from JJ's House Dear customer， Hope you have a nice day. We received your complaint on Trustpilot and we are really sorry to bring you all the unhappy experience. I'm your complaints specialist, I'll follow up your case. We have cancelled your order as your request. We will follow up with our relative department to refund to you in priority. 29 MAY - Received another email from JJ's House Sorry to bother you again. We checked that the refund has been returned by us already. Hope you can receive it soon. If you are happy with my service, we are wondering would you please do me a favor to remove or update the reviews on trustpilot? Your help will make important sense to me, thank you again.