Poor Quality, Customer Service & Shipping
Was very disappointed with experience. Poor product quality, unacceptable customer service, and delayed shipping. While the company acknowledged my enquiries, they repeatedly failed to provide any meaningful response. They also did not ship the order in a reasonable timeframe, and when I requested a cancellation, they merely generated a shipping label and sent the item a week later. The product that eventually arrived was of such low quality it’s essentially unusable. Subsequently iEDM has addressed part of my concern through a small refund covering 25% of the purchase value.