Profits Before Customer Service
I have been a customer for over 15 years and have purchased their product (Circupool SJ 20) replacement cell once before without any incidents. This time however, I received a new replacement cell, installed it and ran the pump, when the system came on the case showed enough bubbles from the blades I thought problem solved; a month later as I checked the cell for maintenance only the middle blade was producing chlorine the outer blades seemed inert as if no power to them. I contacted DSP and after been on hold for 25 minutes, a technician answered. She wasn't polite and immediately upon hearing my request for replacement, she told me this can only be done after they conduct a test of the unit, and in the mean time to use chlorine while they decide their next on the request after it is tested. I live in FL, it rains every day and the temperature is in the 90s. When I asked them to provide me with a working unit while they test the faculty one,she stated "only if you pay for the new one."