helped me pick the right system and a…
helped me pick the right system and a good price
About Discount Salt Pool
Data updated- Website
- discountsaltpool.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 45 reviews
- Replies to negative
- 67% (2/3)
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About this business
Since 1997, Discount Salt Pool has helped hundreds of thousands of homeowners, pool service professionals, commercial pool operators, and Do-It-Yourselfers all over the USA and North America discover the savings and benefits of a saltwater pool. Located just Northwest of Houston, Texas, we ship salt pool conversion kits that include everything needed for a quick and easy transition to saltwater chlorination. Our volume enables us to offer the very best prices on the twelve brands of salt pool equipment that meets our high standards for quality, value, and technology. Our entire staff has hands-on experience with salt pool systems and is well-trained to answer any questions you may have. Call us and see for yourself.
Is Discount Salt Pool legit?
Discount Salt Pool (discountsaltpool.com) has a 4.8 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 67% of negative reviews; 45 of them were added in the last 12 months. Last updated 2026-08-30.
What people say
Quick service
Quick service. Described product clearly. Not the lowest price though because I found a better deal after I placed my order.
Buyer Beware: They will ghost you!
I purchased a saltwater chlorinator from this company and followed all of the guidance provided to ensure that it was installed correctly. After installation, we discovered that several of the functions advertised on the company’s website were not yet active or available for this model. We paid a significantly higher price for the upgraded control system specifically because of these advertised features. Without them, the control system provides little to no additional value and is essentially useless in its current state. After a week of trying, we have yet to reach anyone at the company or the manufacturer of the chloriation system. It might have been better to buy from a reputable dealer and a known brand. I have ben calling and stuck on hold for an hour before it hangs up on me. This is the number I have been calling: 866-766-5243
Reply from Discount Salt Pool2026-07-27
Greetings, we are more than happy to assist you. We'd certainly like to better understand your situation and do anything we can to address it. We've sent a request through Trustpilot for more information. So that we can better understand, you can also send us details such as your order number & more about your issue to [email protected] We will not "ghost" customers and we take pride in be a resource people can rely on. You can call our support team or create a help ticket 24/7 here: https://www.discountsaltpool.com/crm.asp?action=contactus Update: Trustpilot reports that you have not shared any of your order information within the three days they allow after the request. Without more information from you, we're unable to look more into the issue. Please contact us and we are more than happy to help address any issues or concerns you might have.
All good
All good! A++++
Great Customer Service
I spoke with sales rep Sydney and she worked with me and walked my order back for the APX P-40 Salt Cell to shipping personally so it would ship in time for UPS to pick it up that afternoon. I call that going the extra mile to help out a new customer and it is truly appreciated!!! I replaced my Pentair IC40 and it fit perfectly in the existing piping and plugged in directly to the Pentair power supply, it was extremely easy to adjust the settings. I researched this unit and it has higher chlorine output at the same percentage settings to the Pentair IC-40. It is also rated for the same length of longevity. Thanks, Steve
Redemption is always possible.
It's very rare that a company takes enough action to get a person to completely rewrite a review..but that's precisely what DSP did. Admittedly my initial experience was not great, but they reached out to me..addressed all of my concerns..and did everything possible to make it right. With customer service like this...you can be assured you're in good hands. And if you ever have the pleasure of dealing with Sonny, he truly cares and does what's necessary to keep his company 5 star rated. Amazing team..what a complete 180 and a showing of what truly caring about your customers looks like.
Fantastic Experience
Great product, great price, and outstanding ease of doing business with Discount Salt Pool. I’ll definitely be returning for future products and service. Highly recommend both the company and their products!
Great product & Fast shipping
Buyer Beware
I ordered a salt cell with a three (3) year warranty. 14 months later it stop producing enough salt to sanitize my pool. I returned it for testing as Discount Salt Pool instructed. I paid for shipping both ways. The unit was returned several weeks later still showing the damaged cell plate/s inside. Their report said it was fine. After reinstalling the salt cell the chlorine level fell to negligible amounts being generated by this salt cell they had just tested. After a phone call to them explaining my situation, the representative hung up on me. I purchased another salt cell from what appeared to be a more reputable Company and my pool chlorination issue is resolved. I do not recommend Discount Salt Pool. They appear to not stand behind the products they sell. Rebuttal to Discount Salt Pool response: You have mistakenly mislabeled the salt cell as working. I have the water test to prove otherwise. I purchased another salt cell and it works perfectly and I have the water test to proof my original claim. The salt cell I purchased from Discount Salt Pool clearly shows damaged plate/s and is NOT producing the levels of chlorine associated with a t9 salt cell. It is clear by you have no plans to honor the warranty. I have already purchased a WORKING SALT CELL so there is no need for further excuses from you. As far as I am concerned this matter is no longer worth my time. I consider this a matter of ‘ Buyer beware’. Thanks
Reply from Discount Salt Pool2026-06-29
Greetings Frank, we are more than happy to continue to assist you with what might be causing depleted chlorine levels / high chlorine demand in your pool. We provided you documentation showing that your cell from 2024 was producing the full and normal amount of chlorine, and that no warning lights were occurring on the controller. We strongly recommend you don't through that working salt cell away, and we're happy to continue to assist you with many common water issues that can be causing what you are seeing.
On time Delivery
The product was easy to order online and arrived on time
Great support person on the phone and…
Great support person on the phone and quick shipping
Product was as discribed
the part was received as expected and within a resonable time.
Discount Salt pool had a hiccup with…
Discount Salt pool had a hiccup with one of the O-rings missing from a Chlorinator that I ordered and when I contacted them they took care of it right away! I highly recommend. It takes a little while to reach them by phone but they did a great job taking care of their customer which is a rarity in todays world.
Easy shopping
My experience - I ordered a product via a website and received said product a few days later. Time will tell if the product itself is 5 stars - hopefully, I can report back in a few years.
Easy online purchase
Easy online purchase. Delivered product with free shipping. Fast delivery from time of purchase.
Ordering easy and came fast also Set up…
Ordering easy and came fast also Set up easy
Easy ordering and fast shipping
Easy ordering and fast shipping, all for a reasonable price. I've had Hayward systems for the past twenty years, but they only last for 7-8 years. I purchased the Circupool system this time, so hopefully it will last longer. I didn't have to alter the plumbing, but I did have to rework the electrical connection. It was easy and it's working great so far. Very pleased
It came really quickly
It came really quickly. Thank you
Chlorinator is exactly what I needed
Chlorinator is exactly what I needed. Perfect fit to replace Pentair IC40. Shipping arrived before predicted date.
Easy order and delivery for a plug and…
Easy order and delivery for a plug and play part.
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