Teleflora Customer Service FAIL
I ordered from Teleflora Easter flowers for my mother in CA, scheduled for delivery on Friday. Friday came and went, so I emailed Teleflora that I expected the order would be delivered a day late (which was fine), and asked very politely what, if any, compensation they could offer for the late delivery. These customer service morons responded by cancelling my mother’s flower delivery entirely and issuing a refund. Excuse me? On what planet does a competent company cancel a mother’s Easter delivery of flowers the day before the holiday due to a late delivery complaint?? This company, as evidenced by the plethora of one star reviews, is in desperate need of leadership that understands customer service at even the most basic level. I would have appreciated some simple options (20% discount perhaps?) to rectify my issue that yes, apparently required a level of intelligence lacking in their team. Imposing the nuclear option to a customer’s order right before the holiday for which it was intended, with zero effort to consult said customer, underlines an arrogance that no service company should allow. I will give them credit for responding in a very timely manner, but when their solution to a customer issue is this brainless then it essentially cancels any positives. Unbelievable. DO BETTER TELEFLORA!