Worst customer service ever
Worst customer service ever. They never call back even after saying they will, they sent a modem and expected customers to update themselves. When we had an issue they didn't offer to send someone to help. Now I have another issue which they were unable to help with after 4-5 frustrating calls. When I requested someone to come down they said they would waive the charge and fix an appointment. They never called to book an appointment. When I finally got an apt after calling back 3 times, they sent someone. Now they are promptly charging me and refusing to acknowledge their offer to waive the charge. Even though this was an issue on their side. Horrible. Can't believe anyone is still using their service.