BAD EXPERIENCE WITH DRIVELAH & RMS
DANGER! DANGER! DANGER! I joined the Drivelah Rental Management Service (RMS) programme where you could let Drivelah take over the rental management of your car and you just sit back to enjoy the rental income. How convenient! Please be careful of the RMS agreement, especially the following: 1) There is no transparency in your earnings. You will only receive a "summary report" which only indicates how much you had earned in the month. Only after much debate with the team, only then they agree to provide useless and questionable metrics (Utilisation & Trip days). You will not be able to know how your car is being utilised and rented as data such as rental dates, time and rates are not released to you. Hence, the rental you receive is questionable. 2) Drivelah promises to provide cleaning of the car. This is an empty promise as I had checked the car periodically and it was as dirty as any other rental car out there. They DO NOT clean it every rental period, nor every week, nor every month at all! Your car will stink inside out from all the various smells, dirt and grime accumulated. There is no way you could verify this unless you know where your car is being assigned, but I do. 3) Drivelah only transfer your rental earnings and a summary report by the 7th business day of the following month. As per my experience, I had to enquire and "chase" for payment to be transferred every month, on the due date. When asked, they will just apologise and say that they are overwhelmed and had overlooked to initiate payment. It seems to me that they will drag your payment until you found out and enquire with them. 4) The coordinator assigned to me is also very unresponsive. When you post a chat enquiry in the app with the coordinator, there will not be a response. You had to open a new ticket, post your enquiry and they will then redirect your query to the coordinator. It is very frustrating you had to go one round for a simple query. As per one of the reviewers had mentioned too, Drivelah will just close your ticket and update as completed, probably to meet their response KPI. The above are factual (with evidences) which I had experienced personally. It serves as providing caution to those who are approached by Drivelah to join their RMS programme. Good luck!