I sent my delivery back with the driver…
I sent my delivery back with the driver I asked how will I know if the driver has returned the items the driver said he will return to store, nothing given to me as evidence just the drivers word. I went to my email requested a refund and was sent the email below. This is disturbing and unacceptable. I do I escalate this. Order Number: 70000012527739 Delivery Date: Saturday, 27 September 2025 Refund Rejected Hello Mr Susan, Sorry, but we have not been able to approve your refund request this time. Refund Details Product Qty CREMANT BOURGOGNE WHITE 75CL 5 When handling refund requests, we look at things like: your previous orders your previous refund requests what items you are asking for a refund for Based on these factors, we have decided not to approve this refund request. To return an item you do not want from any further orders, please hand it back when you get your order. We will not charge you for items you hand back to the delivery driver or colleague at the Click & Collect Point. Our call centre colleagues cannot approve your refund request for you if you call us. But, if you are not happy with this decision, you can still contact us to discuss it further. Thanks, Asda