Bad business practices and customer service
I bought a hat from them for skin protection at 50% off. I measured my head and bought the size that I was right in the middle range for. Hat arrived, way too tight. Bad sizing guide on their part. They don't offer exchanges, only refunds and re-order. I process the refund and go to re-order and the sale had ended the day prior to me trying to re-order. I sent them a note on their website - no response after two days. So I called, explained the situation, and was told me no adjustment will be given and I have to repurchase at full price, despite it being an error on their end via the sizing guide. I explained I was a first time customer and was also encouraging my wife to buy from them. No go. Clearly the lady who answered reps for multiple companies as it took her a while to get the name out when she answered, "hi, thanks for calling...... coolibar". Anyway, I was able to handle the hat. It's worth what it cost at 1/2 off, def. not worth full price quality wise. Will be buying elsewhere.