Coolibar offers sun protective clothing, UV protection swimwear, sun hats, and sunscreen that will help protect against the UV rays that cause skin cancer and sunburns.
Coolibar (www.coolibar.com) has a 3.0 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 46% rate it 4 stars or higher while 40% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-28.
Most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the exceptional quality of the items, describing the sun protection clothing as comfortable, durable, and well made. Shoppers frequently mention that the apparel features attractive styles and provides reliable daily defense against the sun. However, some reviewers were not happy with the customer service and experienced long waiting times when trying to reach support. A few other people also felt frustrated because orders were significantly delayed or critical items arrived missing from their shipments. Additionally, several buyers noted challenges with sizing accuracy, finding that certain garments run larger or smaller than expected.
Auto-generated from all reviews of this business. For reference only.I ordered a Black Rolled Packable Braid Visor on July 22 through a GMA Deals and Steals and after almost a month later I reached out to them regarding my order and got a return email stating that the item went out of stock before they were able to ship it. How do you sell something nation wide and don’t know what your available stock is? Other companies sell out and you can’t purchase the item. I got a sorry and a refund.
The dress was small and very wrinkle. The refund is 15 days from today 08-20-26
I ordered four straw hats. The were shipped from a local warehouse where someone decided to cram all four into one box. I contacted Coolibar about the problem. They immediately shipped replacements for all four at no charge. I am impressed. I've done business with Coolibar in the past and had great luck. Their products are well made and worth every penny. It is good to see that they stand behind their products and respond well to customers' needs.
The customer service is the worst. As an excellent customer I had a small $10. issue with customer service. Not a good experience and then i think she actually hung up on me. I don't think they train these young people enough in customer service. Such a shame because I really like the coolibar products.
Online customer service is very poor and helpless!!! If u need any help, please contact them with the phone…
Very happy with the quality of the clothing and the fast shipping. I'm glad I gave them a chance. Highly recommend!
I find the return fee extremely high never seen any brand charge such a high price to return
You outperform other brands with comfort style, technology, functionality, all the bells and whistles. Food for thought I work for a school district see if you can get advertisement to parents as an alternative to sunscreen. Have sales for back to school. It is a requirement that children wear sunscreen or sun protection before going to play on the playground. Not many healthcare professionals or parents know about you. I have suggested your company in school newsletters. As an outdoor enthusiast, but get your brand out for parents, healthcare professionals and schools.
Place4d an order for an upcoming trip with 2-day delivery. It is nearly 3 weeks later and I have not received anything. It's impossible to cancel the order on website and nearly impossible to contact anyone. Sent several messages through their email--2 weeks later I got an answer saying "We hope this has been resolved." I answered "no," but still no reply.
I was very impressed at how easy the return process was - though it took me awhile to find the link to start the process. I expected that when I went into my order, there would be an option somewhere to initiate the return. But there was not. I had to go down to the bottom of the app - outside of my profile, to the “refund policy” and click on that, which then had a link to start a return. Once found though, it was very fast and easy.
The ease of making sides cover ears when needed and just leaving hanging when not. The light weight of this hat keeps head cool.
Quick delivery! Good quality shirt and fit as expected.
love the material! It adjusts well with the tie. Would definitely recommend
Your products are fantastic and I’ve recommended you to friends. I like the level of communication from you during the buying process.
Its not a "real" hat. Not attached in the back. You have to try and velcro it at the same time as try to get it around your head in the right position. I didn't realize this before I bought it.
The quality of the products, the cut , customer service and fast delivery!
Super correct and fast delivery
We were bummed because both our hats came smashed. I would think when you ship you would put stuffing in the hat so it keeps the shape. The brims are all over the place.
The clothing is very well fitting and stylish. The sizing is excellent.
While I am happy to find a company that has clothing that is independently certified to provide 50+ protection against both UVA and UVB sun rays and I happily wear their products I think that as far as their regular fishing hoodie and their vented Andros Fishing Hoodie are concerned, they should warn you that wherever the vented breathing holes are, not only does air/oxygen get in at those holes but so does the sun and you need to wear sunscreen on any parts of your face where there are breathing holes in the shirt.
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