Coolibar offers sun protective clothing, UV protection swimwear, sun hats, and sunscreen that will help protect against the UV rays that cause skin cancer and sunburns.
Coolibar (www.coolibar.com) has a 3.0 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 46% rate it 4 stars or higher while 40% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-28.
Most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the exceptional quality of the items, describing the sun protection clothing as comfortable, durable, and well made. Shoppers frequently mention that the apparel features attractive styles and provides reliable daily defense against the sun. However, some reviewers were not happy with the customer service and experienced long waiting times when trying to reach support. A few other people also felt frustrated because orders were significantly delayed or critical items arrived missing from their shipments. Additionally, several buyers noted challenges with sizing accuracy, finding that certain garments run larger or smaller than expected.
Auto-generated from all reviews of this business. For reference only.Returns are SLOW! Mailed my return on June 18 using the Cooibar shipping label. It was tracked as delivered on June 29 (which in itself is longer than normal). As of July 14, I still have not received my refund. I called and they say I can expect the refund 15 business days after receipt. For most companies, this is the 'long pole' for busy periods, I suspect Coolibar just holds for the full 15 days for cash flow. Very disappointing.
Just what I was looking for. Good quality. Light weight.
Shirt came with stitching issues on the sleeve. I used your chat to see if I could get a replacement and I was left on hold indefinitely. Very poor customer service
Good understated garment. Comfortable and size match good
I ordered a hat from Coolibar on 26 May 2026 (Order #991331120) for delivery to Saudi Arabia. I paid 295 SAR, including Express Courier shipping, and my payment was processed immediately. Several months later I have still not received the item, tracking information, or a refund. I have sent numerous emails to customer service requesting an update and resolution, but my issue remains unresolved. I am very disappointed with the lack of communication and would not recommend purchasing from this company based on my experience.
Excellent product quality. Fast shipping.
Fast delivery - even to Canada! Quality fabric and construction. Comfy fit.
I ordered the clothes based on the sizing chart only to find that they were too small.
I love the quality of garments and quick response.
Very fast shipping! Beautiful colors for my mother-in-law. Thank you.
Extremely poor customer service. I ordered something online and tried to input a valid sale discount code. The code didn’t take but the order went thru. Called customer service but they aren’t open on weekends. I wrote an email, three days later - no response. So I called customer service and they replied they wouldn’t honor the valid discount code and there are NEVER any adjustments after an order is placed. Coolibar just lost a customer!
Coolibar solved my issue with late delivery the first time I ordered the shirt. They were out of stock. They gave me a credit, then reordered the shirt from their new stock and I received it within a week. Bravo!
Suit is super cute. Sizing is way off. I sized down per their chart measurements and reviews, and I think the XS is actually made for a 12-year-old. I tried to contact customer service and was told 15 minutes wait for live chat. I gave up an hour and a half later and just bought a larger size figuring I'd deal with them later. They emailed me eventually but honestly it's such a hassle to deal with them I'm not even sure I'm gonna return the ones that don't fit...maybe hand them off to an actual tween.
I placed an order late last night, and made the limit for free two day shipping. When I got the confirmation email, I noticed I was placed under standard shipping. I waited till the morning to call customer service explaining that I just wanted the shipping speed I was promised. Customer service is unable to do anything, so why even have customer service if you won’t do anything? Since the call might be recorded, I made sure to mention that I will never purchase anything ever from them again. This is ridiculous, there is zero customer service. It is purely there because they have to have a customer service button. I am so disappointed because I heard these items were good, but you can’t run a company on just good items with Zero customer service. It has put a sour taste in my mouth, honestly I don’t even want to try their items anymore.
I recently made my first purchase of the Maho weekend pants. I was hesitant on sizing but took advantage of the smart return option. The delivery took longer than I expected and there was a little snafu but when I called customer service they took care of it. These pants are the answer to my prayers! I wore them today and they were very comfortable, cool and provided the protection I've been looking for. The fit was perfect. They look great too. I have another order on the way and can't wait to get it! I'm anxious to try different style pants and tops too. While my relationship with the sun has forever changed these pants provided me a level of protection that enabled me to enjoy being outside again. Thank you!
Product shipped like garbage, items slammed in poorly taped box that was inappropriate, hat was crushed. Had to steam to reshape it. Website is great for sellng but makes human contact about a complaint virtially impossible.
Terrible customer service. This month I placed 3 separate orders and was billed for all three yet the orders were not filled (2 were missing high priced items and 1 was not filled at all). I had unreturned emails and then many calls with customer service receiving various explanations and promises that expedited replacements had been shipped which had not. The final conversation today was with a rep who argued that Coolibar only takes the orders and bills the customer and they have no responsibility to actually deliver the product or contact the customer when items they were billed for were never shipped-that is all up to "the warehouse" and UPS. The rep argued that this practice is fine and it will not negatively impact Coolibar's business. I disagree- find another sun protective brand if you think it is important to actually receive the item you have been charged for or at least to be contacted about an unfilled but billed order. Coolibar rep said it is totally up to the customer to call them about unfilled orders because Coolibar has no idea whether the order is actually filled.
I bought from Coolibar website. The umbrella doesn’t close Properly and is too heavy but I cannot return it as return charges are high. So overall bad experience.
Quality of top was great. Would have given it a 5 but the sizing runs small compared to the size guide.
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