Bad Order System and No Accountability
Terrible customer service. This month I placed 3 separate orders and was billed for all three yet the orders were not filled (2 were missing high priced items and 1 was not filled at all). I had unreturned emails and then many calls with customer service receiving various explanations and promises that expedited replacements had been shipped which had not. The final conversation today was with a rep who argued that Coolibar only takes the orders and bills the customer and they have no responsibility to actually deliver the product or contact the customer when items they were billed for were never shipped-that is all up to "the warehouse" and UPS. The rep argued that this practice is fine and it will not negatively impact Coolibar's business. I disagree- find another sun protective brand if you think it is important to actually receive the item you have been charged for or at least to be contacted about an unfilled but billed order. Coolibar rep said it is totally up to the customer to call them about unfilled orders because Coolibar has no idea whether the order is actually filled.