Paid but Never Received My Order
I ordered a hat from Coolibar on 26 May 2026 (Order #991331120) for delivery to Saudi Arabia. I paid 295 SAR, including Express Courier shipping, and my payment was processed immediately. Several months later I have still not received the item, tracking information, or a refund. I have sent numerous emails to customer service requesting an update and resolution, but my issue remains unresolved. I am very disappointed with the lack of communication and would not recommend purchasing from this company based on my experience.